Tiffany & Co. Manager, Timepiece Servicing & Personalization

Queens • USA

Friday, July 4, 2025

Tiffany & Co., a renowned name in the luxury jewelry and watch industry, is part of the prestigious LVMH group, known for its commitment to excellence and innovation. As an employer, Tiffany & Co. offers a dynamic environment where creativity and craftsmanship are at the forefront, providing employees with the opportunity to contribute to a legacy of luxury and elegance.

1. Oversee a team of craftspeople providing repair and alteration services for Tiffany merchandise.
2. Ensure the team meets established performance goals and manage individual performance.
3. Support Tiffany stores and enhance the client experience through effective execution of repair and alteration orders.
4. Act as a subject matter expert, providing consultation on product, repair tooling, equipment, technical abilities, and shop safety.
5. Leverage existing talent to comply with labor budget and set clear performance goals.
6. Foster an inclusive culture that values diversity and cultivates a strong sense of team.
7. Develop management knowledge and capability through hiring, engagement, coaching, and development.
8. Plan and forecast department needs, considering historical trends.
9. Understand business financials to provide strategic departmental guidance.
10. Support small- and large-scale projects that align with business strategy and growth.

1. Bachelor’s degree
2. Minimum 3 years' experience in operations management or a similar leadership role
3. Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint
4. Strong client orientation focused on excellence in the client journey
5. Excellent organizational abilities to manage and prioritize multiple tasks
6. Ability to work with cross-functional teams
7. Financial competence and ability to understand expense statements
8. Ability to inspire trust, fairness, integrity, and professionalism with staff members
9. High ability to collaborate, build strong business relations and influence without direct authority
10. Flexible work schedule and ability to work overtime as needed, including possible weekends

1. Effective communication with different levels of management
2. Detail-oriented with strong organizational skills
3. Project management and ability to manage multiple priorities
4. Problem-solving and resolution identification
5. Ability to translate company and department goals into actionable plans

Minimum 5 years of experience in operations management, preferably in a technical or luxury retail environment.

Bachelor’s degree

The hiring range for this position is $111,000 - $157,000, with eligibility for a management bonus.

Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and employee discounts.

Tiffany & Co. fosters a culture of inclusivity and excellence, where employees are encouraged to innovate and collaborate. The company values diversity and is committed to creating a supportive environment where all team members can thrive.