Tiffany & Co. Manager, Global Retail Systems

New York USA

Friday, December 13, 2024

Tiffany & Co. is a renowned luxury jewelry and specialty retailer known for its exquisite craftsmanship and iconic designs. With a global presence, the company is committed to delivering exceptional experiences to its clients and retail teams.

1. Oversee the deployment and maintenance of retail sales and inventory systems.
2. Gather requirements and develop system designs in collaboration with business and IT counterparts.
3. Conduct requirements sessions with business users and subject matter experts.
4. Challenge existing processes to improve efficiency and client experience.
5. Develop and review test cases for Quality Assurance and User Acceptance Testing.
6. Deliver project milestones within set budgets and timeframes.
7. Support training strategy development and execution in local markets.
8. Drive creation of training documentation aligned with system designs.
9. Manage backlog of processes and designs for future project phases.
10. Monitor critical issues and frequently asked questions for strategy development.
11. Develop scalable processes for sales and transfer order monitoring.

1. Bachelor's Degree
2. 8-10 years of retail experience with oversight of multiple global locations and managerial roles
3. 8-10 years of experience in implementing retail systems, including POS, inventory management, and ERP systems
4. Proficient in Microsoft Suite, particularly Teams, Excel, PowerPoint, Word, and Outlook
5. Strong verbal and written communication skills
6. Experience in managing organizational change, including training and support
7. Background in POS and Inventory Management systems

1. Strategic thinking
2. Project management
3. Communication with technical and non-technical stakeholders
4. Change management
5. Training and support

Minimum 10 years of experience in retail systems implementation and management, with a focus on global retail operations.

Bachelor's Degree

The hiring range for this position is $122,485 - $160,000, with eligibility for a management bonus.

Hybrid work schedule with options to work from New York, NY or Parsippany, NJ office.

The company fosters a culture of creativity, innovation, and excellence, with a focus on delivering joyful experiences to clients. The workplace is collaborative, transparent, and supportive, with a hybrid work schedule available.