Tiffany & Co. Manager, Global Retail Systems

New York • USA

Friday, December 13, 2024

Tiffany & Co., a distinguished name in luxury jewelry, operates under the esteemed LVMH conglomerate, known for its commitment to excellence and innovation in the luxury sector. As an employer, Tiffany & Co. offers a dynamic environment where creativity and entrepreneurship are highly valued, providing employees with opportunities to contribute to the brand's storied legacy while fostering personal and professional growth.

1. Oversee deployment and maintenance of retail sales and inventory systems, focusing on Cegid POS and Sterling OMS.
2. Conduct requirements sessions with business users to document current and future needs related to selling and operational technology.
3. Challenge existing processes to enhance efficiency and elevate client experiences.
4. Develop and review test cases for Quality Assurance and User Acceptance Testing, coordinating the end-to-end UAT process.
5. Deliver project milestones within set budgets and timeframes.
6. Support development and execution of training strategies in local markets.
7. Drive creation of training documentation aligned with system designs and standard operating procedures.
8. Provide transitional support between project phases to relevant parties.
9. Manage backlog of processes for future project phases.
10. Monitor critical issues and frequently asked questions to inform future strategies.
11. Partner with business leads to prioritize and communicate system issues and updates.
12. Develop scalable processes for monitoring sales and transfer orders, ensuring SLAs are met and issues are escalated appropriately.

1. Bachelor's Degree
2. 8-10 years of retail experience with managerial oversight of multiple global locations
3. 8-10 years of experience in implementing retail systems, including POS, inventory management, and ERP systems
4. Proficient in Microsoft Suite
5. Strong verbal and written communication skills
6. Experience in managing organizational change, including training and support
7. Background in POS and Inventory Management systems

1. Strategic thinking and project management
2. Ability to work autonomously and deliver high-quality output
3. Approachable and collaborative work style
4. Proficiency in project management tools such as Confluence and Jira

Minimum of 10 years in retail systems management and implementation, with a focus on global operations.

Bachelor's Degree required, MBA or equivalent advanced degree preferred.

The hiring range for this position is $122,485 - $160,000, with eligibility for bonuses.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Tiffany & Co. fosters a culture of creativity, excellence, and entrepreneurial spirit. Employees are encouraged to innovate and collaborate in a supportive and inclusive environment, reflecting the brand's commitment to delivering moments of joy to clients.