Tiffany & Co. Global Servicing Director

Whippany • USA

Wednesday, April 30, 2025

Tiffany & Co., a distinguished name in luxury jewelry, operates under the umbrella of LVMH, a global leader in luxury goods. As an employer, Tiffany & Co. is committed to excellence, fostering an environment where innovation and craftsmanship are paramount. The company values its employees, offering opportunities for growth and development within a prestigious and globally recognized brand.

1. Oversee all aspects of Global Servicing operations in the US Global Distribution Center, ensuring service excellence for all Tiffany & Co. clients.
2. Provide leadership to a team of managers, administrators, and craftspeople to meet profitability, expense, quality, and on-time delivery goals.
3. Contribute to strategic planning for local departments and the Global Servicing division.
4. Ensure alignment of standards and goals with company strategies and develop tools to monitor results.
5. Identify trends and opportunities for improvement, holding management accountable to high standards.
6. Partner with key stakeholders to align strategic direction and expand service offerings.
7. Adapt and perfect service delivery to meet unique client needs.
8. Develop financial and staffing plans, forecasting demand and managing staff levels.
9. Execute capital improvement plans on time and within budget.
10. Ensure compliance in all business aspects and develop business continuity plans.

1. Bachelor's degree
2. 7 - 10 years of management experience
3. Proven ability to lead a high-performing team and manage talent effectively
4. Ability to challenge the status quo and drive improvements
5. Strong communication skills to present business strategies to diverse audiences
6. Professional presence to inspire trust and integrity
7. Dynamic team player with networking capabilities
8. Experience in an operations, craft, or luxury environment preferred
9. Occasional business travel and weekend work required
10. Advanced degree preferred

1. Superior communication and interpersonal skills
2. Proficiency with Microsoft Office Suite and analytical applications
3. Ability to motivate staff and build productive relationships
4. Strong business acumen and fiscal responsibility
5. Strategic planning and execution skills

A minimum of 10 years of relevant experience is required, with a preference for those with a background in operations, craft, or luxury environments.

Bachelor's degree is required; an advanced degree is preferred.

The role offers a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development.

Tiffany & Co. prides itself on a culture of excellence, where innovation and craftsmanship are celebrated. The company fosters an environment of growth, encouraging employees to develop their skills and advance their careers within a globally recognized brand. Collaboration and integrity are at the core of the workplace culture, making it a dynamic and inspiring place to work.