Tiffany & Co.

Director of Service Center Operations

Tiffany & Co. is a renowned luxury jewelry and specialty retailer known for its exquisite craftsmanship and iconic designs. The company is committed to providing exceptional service and maintaining its prestigious brand reputation.

1. Oversee all operations within the US Tiffany Service Center to ensure service excellence for all clients.
2. Align standards and goals with brand and company strategies, and develop tools to monitor results.
3. Identify trends and opportunities for process improvements across the business.
4. Provide direction to the team to ensure quality goals are exceeded.
5. Partner with key stakeholders to ensure strategic alignment and remove obstacles.
6. Adapt and perfect after-sales service delivery to meet unique client needs.
7. Provide leadership by setting clear expectations and holding teams accountable.
8. Hire and develop top talent, closing skill gaps and maximizing staff potential.
9. Ensure employees are cross-trained to create a flexible work environment.
10. Plan and forecast department needs, considering historical trends.
11. Manage relationships with strategic service partners and formulate a service strategy.
12. Ensure compliance in all business aspects and conduct ROI analysis.

1. Bachelor's degree required
2. Minimum of 7-10 years of management experience
3. Ability to inspire and lead a high-performing team
4. Experience in strategic talent management
5. Ability to challenge processes and identify improvements
6. Deliverable-focused with a balance of short and long-term strategies
7. Ability to develop and present business strategy using current technology
8. Professional presence and ability to inspire trust and integrity
9. Dynamic team player with strong networking skills
10. Superior communication and interpersonal skills
11. Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint
12. Advanced degree preferred

1. Leadership
2. Strategic planning
3. Process improvement
4. Talent management
5. Financial acumen
6. Communication
7. Interpersonal skills
8. Data analysis
9. Microsoft Office proficiency

Minimum of 7-10 years of management experience in a similar role.

Bachelor's degree required; advanced degree preferred.

The hiring range for this position is $150,000 - $212,000. Management is also eligible for a bonus.

The company fosters a dynamic and inspiring work environment, encouraging employee engagement and development at all levels. Located in Queens, the service center is part of a globally recognized luxury brand.