Tiffany & Co. Director of Service Center Operations

Queens • USA

Friday, December 13, 2024

Tiffany & Co., a distinguished name in luxury jewelry, is part of the larger LVMH conglomerate, renowned for its commitment to excellence and innovation in the luxury sector. As an employer, Tiffany & Co. offers a dynamic environment where creativity and leadership are highly valued, providing employees with opportunities to contribute to a legacy of elegance and craftsmanship.

1. Oversee all operations within the US Tiffany Service Center to ensure service excellence for all clients.
2. Align standards and goals with brand and company strategies, developing tools to monitor results.
3. Identify trends and opportunities for process improvements, holding management accountable to high standards.
4. Provide direction to ensure quality goals are exceeded and partner with key stakeholders to align strategic direction.
5. Adapt and perfect after-sales service delivery to meet unique client needs and improve service levels.
6. Lead and develop teams by setting clear expectations and ensuring accountability.
7. Commit to hiring top talent and developing current talent through projects and stretch assignments.
8. Collaborate with managers to coach and develop staff, ensuring cross-training and employee engagement.
9. Plan and forecast department needs, managing relationships with strategic service partners.
10. Ensure compliance and conduct ROI analysis to understand cost/benefit of actions.
11. Provide contingency plans to meet financial goals.

1. Bachelor's degree required; advanced degree preferred.
2. Minimum of 7-10 years of management experience.
3. Ability to inspire and lead a high-performing team with strategic talent management experience.
4. Proven ability to challenge processes and identify improvements.
5. Strong business strategy development and presentation skills.
6. Ability to inspire trust and integrity, influencing staff at all levels.
7. Dynamic team player with superior communication and interpersonal skills.

1. Leadership and team management
2. Strategic planning and execution
3. Process improvement and accountability
4. Financial acumen and ROI analysis
5. Advanced proficiency in Microsoft Office Suite
6. Excellent communication and interpersonal skills

Minimum of 7-10 years of management experience in a similar role, with a proven track record of leading high-performing teams and strategic talent management.

Bachelor's degree required; advanced degree preferred.

The hiring range for this position is $150,000 - $212,000, with eligibility for bonus. Compensation is dependent on relevant skills and experience.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Tiffany & Co. fosters a culture of excellence, creativity, and innovation. Employees are encouraged to contribute to a legacy of luxury and craftsmanship, with opportunities for professional growth and development within a supportive and dynamic environment.