Tiffany & Co. Client Experience Concierge

New York • USA

Thursday, December 26, 2024

Tiffany & Co., a storied name in luxury jewelry, is part of the prestigious LVMH Group, a global leader in luxury goods. As an employer, Tiffany & Co. is renowned for its commitment to excellence, offering a dynamic and enriching work environment that values innovation, creativity, and the highest standards of customer service. Employees are encouraged to embody the brand's legacy of elegance and sophistication while contributing to its continued success.

1. Provide luxury services directly to clients, including VIC clients and EXCO team members, by collaborating with functional teams to deliver bespoke experiences.
2. Share Tiffany & Co. history, product information, and service offerings with clients.
3. Offer information about the NYC area and arrange special activities, entertainment, events, dining, and transportation for guests.
4. Research and identify new businesses in NYC for client partnerships.
5. Build and maintain relationships with top hospitality organizations, hotels, and restaurants in NYC to ensure priority access for clients.
6. Develop and manage high net worth client experiences at the Landmark.
7. Manage the schedule of multiple private spaces within the Landmark.
8. Conduct direct client discovery for personalized service.
9. Engage in networking activities to ensure vendor and restaurant standards align with the brand.
10. Act as a liaison between sales managers, client advisors, and other departments to fulfill client needs.
11. Partner with Client Experience Manager/Director to set and maintain hosting standards.
12. Support the Client Experience Department as needed.
13. Lead internal tours of the Landmark.
14. Support hospitality and selling events for VIC clientele.

1. 10+ years of luxury hospitality experience
2. Proficiency in multiple languages preferred
3. Strong relationships with luxury hotels and restaurants globally
4. Experience working with VIC clients
5. Strong administrative skills, including proficiency in Excel, PowerPoint, and Word

1. Exceptional communication skills, both verbal and written
2. Proven networking experience in New York City
3. Event and catering management expertise
4. Coordination of travel and car arrangements
5. Creation of detailed itineraries
6. Ability to craft memorable bespoke experiences
7. Meticulous attention to detail
8. Organizational and time management skills
9. Entrepreneurial, flexible, and independent
10. Strong commitment to team collaboration
11. Sense of urgency

A minimum of 10 years in luxury hospitality, with a preference for multilingual candidates and those with strong global relationships in the luxury sector.

The hiring range for this position is $30.60 - $41.40 per hour, depending on the candidate's relevant skills and experience.

Comprehensive benefits package including health, dental, and vision insurance, retirement plans, and employee discounts.

Tiffany & Co. fosters a culture of elegance, innovation, and excellence. The company values diversity and inclusion, encouraging employees to bring their unique perspectives to the table. The work environment is collaborative, fast-paced, and driven by a shared passion for luxury and craftsmanship.