Tiffany & Co. Client Experience Manager

Tiffany & Co., a member of the LVMH Group, is renowned for its exquisite jewelry and luxury goods. As a prestigious brand, Tiffany & Co. is committed to crafting exceptional pieces and delivering unparalleled customer experiences. The company values innovation, heritage, and a commitment to excellence, making it a distinguished employer in the luxury sector.

1. Lead and manage a high-performing team of Client Experience Coordinators and Ambassadors, setting clear service standards.
2. Collaborate with the Commercial team to align strategies and promote a client-centric approach.
3. Engage in clienteling activities with the Client Development and Commercial Team.
4. Serve as the primary escalation point for sensitive client matters, ensuring exceptional client relationships.
5. Provide the highest level of client service, orchestrating elevated experiences for VIC clients and Executive Committee members.
6. Cultivate and maintain strong relationships with top hospitality organizations and luxury hotels.
7. Develop and manage exclusive experiences for high-net-worth clients visiting South Coast Plaza.
8. Oversee scheduling and optimization of private spaces, including the Blue Box Cafe and salon spaces.
9. Analyze and share client feedback with the Store Director.
10. Ensure the environment is welcoming and aligned with Tiffany & Co.'s brand image.
11. Manage and resolve escalated client concerns promptly.
12. Coordinate and execute client events to engage and attract clientele.

1. Minimum 5 years of progressive experience in luxury hospitality or high-end client servicing.
2. Previous leadership or managerial experience is highly preferred.
3. Multi-lingual profiles are strongly preferred, with French or Mandarin being advantageous.
4. Strong existing relationships with luxury hotels and restaurants.
5. Proven experience working with VIC clients.
6. Demonstrates strong communication and administrative skills, including proficiency in Microsoft Office and Canva.

1. Exceptional communication skills, both verbal and written.
2. Proven experience in networking and relationship building within the Southern California luxury landscape.
3. Expertise in event and catering management.
4. Proficiency in coordinating high-end car service companies and travel arrangements.
5. Ability to create detailed, personalized itineraries.
6. Strong aptitude for creating memorable bespoke experiences.
7. Meticulous attention to detail and a commitment to perfection.
8. Superior organizational and time management skills.
9. Entrepreneurial mindset with the ability to work independently.
10. Strong commitment to team collaboration and fostering a positive team environment.
11. Ability to thrive in a fast-paced luxury retail environment.

At least 5 years of progressive experience in luxury hospitality or high-end client servicing. Previous leadership or managerial experience is highly preferred.

$122,485 - $172,920

Tiffany & Co. offers a workplace that embodies elegance and sophistication, fostering a culture of innovation and excellence. Employees are encouraged to honor the brand's rich heritage while contributing to its future, creating a dynamic and inspiring environment.