Tiffany & Co. Client Experience Coordinator

New York • USA

Thursday, December 26, 2024

Tiffany & Co., a distinguished member of the LVMH Group, is renowned for its exquisite craftsmanship and timeless elegance in the luxury jewelry sector. As an employer, Tiffany & Co. offers a unique opportunity to be part of a prestigious brand that values innovation, creativity, and excellence. The company is committed to providing a dynamic and inclusive work environment where employees can thrive and contribute to the brand's storied legacy.

1. Deliver exceptional luxury services to clients, including VIC clients and the EXCO team, by collaborating with functional teams to offer bespoke experiences.
2. Share Tiffany & Co.'s history, product information, and service offerings with clients.
3. Provide information about the NYC area and arrange special activities, entertainment, events, dining, and transportation for guests.
4. Research and identify new business opportunities in NYC to enhance client experiences.
5. Cultivate relationships with top hospitality organizations, hotels, and restaurants in New York City.
6. Develop and manage high net worth client experiences at the Landmark.
7. Oversee the scheduling of private spaces within the Landmark.
8. Manage client appointments through the Booxi platform and email.
9. Engage in client discovery to customize and personalize each appointment.
10. Collect, analyze, and report customer feedback and trends to the Client Experience Manager/Director.
11. Ensure the store environment is welcoming and aligned with brand standards.
12. Resolve escalated customer concerns promptly and satisfactorily.

1. 10+ years of luxury hospitality experience
2. Multi-lingual capabilities preferred
3. Strong relationships with luxury hotels and restaurants globally
4. Experience working with VIC clients
5. Proficiency in administrative tasks, including Excel, PowerPoint, and Word

1. Exceptional verbal and written communication skills
2. Proven networking experience in New York City
3. Event and catering management expertise
4. Expertise in coordinating travel arrangements
5. Ability to create detailed itineraries
6. Meticulous attention to detail
7. Strong organizational and time management skills
8. Entrepreneurial, flexible, and independent
9. Commitment to team collaboration
10. Strong sense of urgency

A minimum of 10 years in luxury hospitality, with proven experience working with VIC clients and strong existing relationships with luxury hotels and restaurants both domestically and globally.

The hiring range for this position is $26.35 - $35.65 per hour, dependent on the candidate's relevant skills and experience.

Tiffany & Co. offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts on luxury products.

Tiffany & Co. fosters a culture of excellence, creativity, and innovation. The company values diversity and inclusivity, providing a supportive environment where employees are encouraged to develop their skills and contribute to the brand's legacy. Collaboration and a commitment to delivering unparalleled client experiences are at the heart of the company's ethos.