Tiffany & Co. Client Development Manager

Parsippany • USA

Tuesday, January 7, 2025

Tiffany & Co., a revered name in the luxury jewelry sector, is part of the LVMH conglomerate, which is renowned for its prestigious portfolio of luxury brands. Tiffany & Co. is synonymous with exquisite craftsmanship and timeless elegance, offering an unparalleled work environment for those passionate about luxury retail and client engagement.

1. Develop and lead strategies to enhance High Jewelry (HJ) business through the Diamond Experts team.
2. Execute client relations strategies for the Client Contact Center, focusing on acquisition, engagement, and retention of luxury clientele.
3. Support in-person appointments and High Jewelry events, ensuring exceptional client experiences.
4. Inspire and guide the Contact Center’s client advisors to expand their business through strategic networking.
5. Capture and analyze client data to create curated client experiences and build influential relationships.
6. Oversee the day-to-day execution of client development strategies with a focus on clients, people, and brand desirability.
7. Manage clienteling budget and advise on budget planning for top client development events.
8. Optimize virtual tools to create unique client experiences and drive sales.

1. Minimum of 5 years of experience in retail or luxury retail store management or relevant client-related experience.
2. Proven track record in sales generation and achieving sales results.
3. Flexibility to work non-traditional hours, including nights, weekends, and holidays.
4. Ability to travel to client appointments and High Jewelry events.
5. Consistent impeccable self-presentation for in-person client hosting.
6. Ability to analyze market trends and develop strategic plans.

1. Strategic thinking and hands-on execution capabilities.
2. Excellent leadership and team management skills.
3. Strong networking and relationship-building abilities.
4. Proficiency in using virtual tools for client engagement.
5. Exceptional communication and interpersonal skills.

Minimum 5 years of experience in retail or luxury retail store management or relevant client-related experience.

A college/university degree is preferred. Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Tiffany & Co. fosters an inclusive and supportive workplace culture that values transparency, collaboration, and innovation. Employees are encouraged to embody the Tiffany Competency Model of being Thoughtful, Curious, and Optimistic, contributing to a dynamic and engaging work environment.