Tiffany & Co. Client Care Representative

Queens • USA

Wednesday, January 22, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its timeless elegance and exceptional craftsmanship. As part of the esteemed LVMH group, Tiffany & Co. offers a dynamic and enriching work environment, where innovation and tradition harmoniously coexist. The brand is committed to fostering a culture of excellence and inclusivity, providing employees with opportunities for growth and development within the prestigious LVMH family.

1. Cultivate and maintain client relationships by embodying LVMH values to deliver the quintessential Tiffany Experience, thereby fostering brand loyalty.
2. Efficiently and professionally address client inquiries and issues, ensuring the highest level of service and meeting productivity benchmarks.
3. Utilize Salesforce Case Management to review client profiles and ensure prompt and equitable resolutions.
4. Collaborate with various departments within the Tiffany Service Center to gather necessary information for resolving service-related inquiries.
5. Perform administrative duties and special projects as assigned by management.

1. High school diploma or equivalent
2. Minimum of 2 years of business experience with a strong operational background
3. Proficiency in Microsoft Excel, Word, and Outlook
4. Meticulous attention to detail
5. Strong initiative and ability to work independently
6. Excellent verbal and written communication skills in English
7. Ability to adapt to shifting tasks based on business needs
8. Capacity to collaborate and build strong business relationships
9. Detail-oriented with the ability to communicate effectively across management levels
10. Flexible work schedule with availability for overtime, including weekends
11. Customer service orientation

1. Proficiency in Salesforce Case Management
2. Strong organizational abilities
3. Ability to prioritize and multitask in a fast-paced environment
4. Collaboration with cross-functional teams
5. Effective communication and problem-solving skills

A minimum of 3 years of experience in a relevant field is required. Experience in operations, technical, or luxury retail environments is preferred.

High school diploma or equivalent

The hiring range for this position is $21 - $28 per hour, depending on the candidate's relevant skills and experience.

Employees enjoy a comprehensive benefits package, including health insurance, retirement plans, and exclusive discounts on Tiffany & Co. products.

Tiffany & Co. prides itself on a culture that values diversity, creativity, and collaboration. The company encourages a supportive and inclusive environment where employees can thrive and contribute to the brand's legacy of excellence.