Tiffany & Co. Client Care Center Executive

Seoul • South Korea

Tuesday, July 8, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, operates under the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Tiffany & Co. offers a dynamic environment where creativity and craftsmanship are celebrated, providing employees with opportunities to contribute to a legacy of luxury and elegance.

1. Cultivate trust-based relationships with clients by delivering Tiffany's distinctive service and addressing customer concerns promptly.
2. Resolve customer complaints and escalate service issues appropriately while maintaining balance across internal departments and business processes.
3. Enhance brand loyalty through consistent, high-quality communication.
4. Foster client relationships and understand customer needs by creating a welcoming atmosphere and engaging in meaningful dialogue.
5. Celebrate significant customer milestones through all channels and execute sales opportunities using strategic sales techniques.
6. Support sales and contribute to market share growth by handling omnichannel inquiries.
7. Explore clienteling opportunities through personalized service to build brand loyalty and exceed customer expectations.
8. Address customer inquiries and concerns efficiently to sustain the Tiffany experience.
9. Manage calls, chats, emails, and business processes using expertise in multiple systems and environments to meet productivity requirements based on business needs and KPIs.
10. Support new employees in acquiring job competencies and contribute to departmental performance through flexible scheduling.
11. Strengthen team cohesion by respecting and supporting colleagues.

1. Minimum 3 years of experience in customer service within retail or call center environments.
2. Experience handling inbound and outbound calls, emails, and chat communications.
3. Possess a positive demeanor and proactive customer service mindset.
4. Ability to handle challenging customer interactions with objectivity and flexibility, demonstrating excellent problem-solving skills.
5. Strong team player with meticulous attention to detail and a customer-first mindset.
6. Flexibility to work overtime and on weekends as needed.

1. Proficiency in customer service and sales techniques.
2. Experience with systems such as Salesforce, Live Person, Compass, and MS Office.
3. Knowledge of customer management and email response strategies.
4. Experience in phone/chat sales or related sales roles.
5. Experience handling inquiries related to e-commerce channels.

Minimum 3 years of customer service experience in retail or call center environments.

Employees enjoy a comprehensive benefits package, including opportunities for professional growth within a prestigious luxury brand.

Tiffany & Co. fosters a culture of excellence, collaboration, and innovation, where employees are encouraged to contribute to the brand's legacy of luxury and craftsmanship. The workplace is dynamic and supportive, promoting both personal and professional development.