Tiffany & Co. Store Manager

Tiffany & Co., a distinguished name in the luxury jewelry sector, is part of the esteemed LVMH group, renowned for its commitment to excellence and innovation in the luxury goods market. As an employer, Tiffany & Co. offers a dynamic and inclusive environment, fostering personal and professional growth while upholding its legacy of craftsmanship and integrity.

1. Drive team accountability in delivering unparalleled service and achieving store KPIs, including sales, client experience, and operational excellence.
2. Demonstrate an entrepreneurial mindset and strategic vision that incorporates sales, client relations, and team development.
3. Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
4. Possess a deep market understanding, insights on competitors' practices, and cultivate a strong network in respective communities to enhance the client experience.
5. Ensure compliance with Tiffany & LVMH procedures and facilitate seamless collaboration between client-facing and operational teams.
6. Create an inclusive and supportive team environment, centered on the belief that people make the difference.
7. Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
8. Demonstrate active listening, connect with clients and teams by asking strategic questions and establishing lasting relationships.
9. Collaborate with headquarters and regional teams to share feedback about store needs.
10. Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
11. Empower team to reach their potential, exercise resilience, and celebrate innovation.
12. Lead by example with a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of joy.
13. Motivate and guide team to exceed goals and strategically assume new, challenging assignments.
14. Drive team adoption of new tools, systems, and ways of working.

1. Minimum of 7-10 years of sales management experience.
2. Proven track record in achieving commercial results in an omnichannel luxury environment.
3. Demonstrated capability in recruitment, development, and retention of talents for both client-facing and operational teams.
4. Passion for luxury retail environments; jewelry/watch expertise is a plus.
5. Established high-end network with the ability to cultivate connections and expand client-base.
6. Organized and efficient, with a track record in retail operational excellence and related digital tools and KPIs.
7. Experience overseeing in-store operational and omnichannel activities, ensuring store inventory accuracy and accountability.
8. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.

1. Leadership and interpersonal skills.
2. Strategic vision and entrepreneurial mindset.
3. Professionalism and adaptability.
4. Strong communication and storytelling abilities.
5. Client relationship management.
6. Operational excellence and digital proficiency.

Minimum of 7-10 years of sales management experience in a luxury retail environment, with a proven track record of achieving commercial results and leading teams.

Preferred: A college/university degree.

Tiffany & Co. offers a comprehensive benefits package, including opportunities for professional development and advancement within the prestigious LVMH group.

Tiffany & Co. fosters a culture of excellence, inclusivity, and innovation, where team members are encouraged to grow and contribute to the brand's enduring legacy. The company values diversity and believes in the power of people to make a difference.