Tiffany & Co. Client Care Advisor

Sydney Australia

Tuesday, February 4, 2025

Tiffany & Co., a distinguished name in luxury, is synonymous with timeless elegance and unparalleled craftsmanship. As part of the LVMH Group, the world's largest luxury conglomerate, Tiffany & Co. offers a unique opportunity to work within a prestigious environment that values innovation and creativity. The brand is renowned for its exquisite designs and commitment to excellence, making it a coveted employer in the luxury fashion industry.

1. Deliver the Tiffany & Co. experience to clients across various channels including phone, messaging, live chat, email, and virtual or in-store consultations.
2. Exceed monthly sales plans and service level targets, consistently surpassing client expectations.
3. Manage diverse client needs across multiple channels, including Retail, eCommerce, and Customer Service, handling new sales, after-sales support, product care, and general inquiries.
4. Develop cross-functional relationships in a fast-paced environment, collaborating with Client Care Advisors, Distribution Center team, eCommerce team, and store Client Advisors.
5. Foster brand loyalty through high-quality communication, as measured by customer feedback.
6. Proactively recruit new clients by understanding their profiles and identifying potential business opportunities.
7. Expand client Book by engaging local clients to enhance relationships and drive repurchases and high-end collections.

1. Sales and service-centric experience in retail, hospitality, call center, or multimodal environments.

1. Methodical and efficient with strong organizational and time-management skills.
2. Proactive with the ability to think creatively and develop innovative solutions.
3. Flexible availability, including evenings and weekends.

Minimum of 3 years in a relevant field.

Generous salary package, employee merchandise benefits, and extensive learning and development opportunities. Collaborative work environment in luxury offices located in the heart of Sydney.

Tiffany & Co. fosters a collaborative and innovative work environment where creativity and excellence are at the forefront. As part of the LVMH Group, employees are encouraged to push boundaries and explore new possibilities, contributing to a culture that values both tradition and modernity.