Tiffany & Co. Client Advisor

London • UK

Tuesday, January 28, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its timeless elegance and exceptional craftsmanship. As part of the esteemed LVMH group, Tiffany & Co. offers a dynamic and inspiring work environment where employees are encouraged to honor the brand's rich heritage while contributing to its innovative future. The company is committed to fostering a culture of excellence and creativity, making it an ideal employer for those passionate about luxury and craftsmanship.

1. Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette.
2. Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs.
3. Build client development strategies to drive sales, cross-sales, and client loyalty, curating memorable experiences through sales of new creations and services.
4. Ensure compliance with Tiffany and LVMH procedures, upholding operational excellence standards.
5. Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.
6. Inspire clients through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
7. Connect with clients and team members by asking strategic questions and establishing lasting relationships.
8. Think and act with intention to elevate, surprise, and celebrate clients' special moments, building trust through proactive and relevant services.
9. Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
10. Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working.
11. Exhibit a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy.

1. Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
2. Proven track record in achieving sales results and cultivating relationships with a diverse client base.
3. Experienced sales and clienteling professional in an omnichannel luxury environment.
4. Experienced in deploying sales strategies and clienteling initiatives.
5. Passion for luxury retail.
6. Collaborative team player with strong interpersonal and communication skills.
7. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
8. Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
9. Must have authorization to work in the United Kingdom.

1. Strong interpersonal and communication skills.
2. Proficiency in Point of Sales (POS) systems and client tracking systems.
3. Ability to work collaboratively in a team environment.
4. Flexibility and adaptability in a dynamic work environment.
5. Proficiency in Microsoft Outlook/email.

Minimum 3 years of experience in retail or luxury retail, or relevant client-related experience.

A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Comprehensive benefits package including opportunities for professional development and career advancement within the LVMH group.

Tiffany & Co. fosters a culture of joy, inclusivity, and excellence. The company values thoughtful, curious, and optimistic individuals who are dedicated to delivering exceptional service and contributing to the brand's legacy. Employees are encouraged to innovate and collaborate, creating a supportive and dynamic work environment.