TAG Heuer E-commerce Manager

TAG Heuer, a distinguished name within the Watches & Jewellery division, is part of the esteemed LVMH Group, a global leader in luxury goods. As an employer, TAG Heuer is committed to innovation, precision, and excellence, providing a dynamic environment for professionals to thrive and contribute to the brand's legacy of craftsmanship and innovation.

1. Establish and manage the local e-commerce system in collaboration with HQ e-commerce, logistics, finance, and IT teams to ensure a consistent brand experience.
2. Coordinate with operations and IT teams to maintain accurate product updates, promotions, stock availability, and content refresh.
3. Implement and optimize localized e-commerce features such as Kakao and Naver.
4. Develop and execute yearly and monthly sales and marketing plans to meet targets and analyze performance.
5. Strategize e-commerce business initiatives including seasonal promotions and dedicated GWP.
6. Enhance the client journey for seamless and convenient experiences.
7. Manage customer inquiries and issues through e-commerce channels in coordination with customer service teams.
8. Oversee order and delivery processes including customer order picking, shipment orders, returns, and refunds.
9. Monitor order statistics and customer traffic trends.
10. Ensure financial reconciliation processes for e-commerce sales during settlement periods.
11. Generate monthly sales performance reports.
12. Plan and execute performance media campaigns in collaboration with the media manager.
13. Monitor KPIs and optimize performance marketing plans.
14. Implement seasonal promotions to drive sales and maximize impact.
15. Collaborate with marketing and communication teams to enhance marketing effectiveness.
16. Analyze e-commerce client data to develop promotional programs that increase conversion and repeat sales rates.

1. Minimum of 10 years of experience in online commerce, with a bachelor's degree.
2. Proven track record in establishing and managing e-commerce platforms.
3. Strong understanding of online commerce and performance marketing.

1. Excellent written and verbal communication skills in both English and Korean.
2. Highly organized with strong attention to detail.
3. Ability to manage multiple projects simultaneously.
4. Strategic mindset with a hands-on approach to execution.
5. Strong problem-solving and analytical skills.
6. Proficiency in Microsoft Office Suite and ERP/order management software such as SAP and Salesforce.
7. Proactive and adaptable with a positive attitude and enthusiasm for learning.

A minimum of 10 years of experience in online commerce, with a focus on e-commerce establishment and management.

Bachelor's degree required.

The role offers a hybrid working model, allowing for flexibility and a balance between remote and in-office work.

TAG Heuer fosters a culture of innovation and excellence, encouraging employees to push boundaries and drive the brand forward. The work environment is fast-paced and dynamic, offering opportunities for personal and professional growth within the luxury industry.