TAG Heuer Client Advisor

TAG Heuer, a prestigious brand within the Watches & Jewellery sector, is renowned for its avant-garde spirit and commitment to excellence. As part of a larger conglomerate, TAG Heuer offers employees the opportunity to be part of a dynamic and innovative environment, where luxury meets cutting-edge technology.

1. Drive sales performance by achieving sales targets through effective selling techniques and collaboration.
2. Enhance boutique sales and achieve objectives by focusing on personal KPIs and delivering exceptional in-store experiences.
3. Support colleagues and team members in the boutique environment.
4. Maintain an omnichannel sales approach to ensure a seamless client experience across all touchpoints.
5. Propose innovative ideas to boost sales, including merchandising, events, and product mix strategies.
6. Act as a passionate Brand Ambassador, embodying TAG Heuer's brand DNA both in and outside the boutique.
7. Achieve individual clienteling objectives by leveraging available tools for client outreach and appointments.
8. Ensure qualitative client data collection and utilize this data to engage clients in a personalized manner.
9. Communicate the brand story and technical details to build trust and long-lasting client relationships.
10. Contribute to daily operational processes, including inventory, cash handling, and store opening and closing procedures.
11. Utilize tools such as CEGID and Salesforce effectively and perform visual merchandising tasks.
12. Coordinate aftersales operations until the return of the watch.
13. Adhere to guidelines related to grooming, attitudes, and visual merchandising.
14. Foster a positive, inclusive, and supportive work environment.
15. Ensure compliance with internal control policies.

1. Minimum of 2 years of experience in a luxury retail environment.
2. Fluency in English and the local language; a third language is advantageous.
3. Knowledge and passion for watches, lifestyle trends, new technologies, and sports.

1. Strong selling skills, including client discovery, product presentation, storytelling, upselling, and sales closing.
2. Understanding of sales KPIs, including traffic, conversion, and sales metrics.
3. Knowledge of clienteling KPIs and digital tools.
4. Client-centric mindset with a focus on recruiting and nurturing long-term client relationships.
5. Excellent interpersonal and communication skills.
6. Energetic, self-motivated, and results-oriented.
7. Adaptable to changes and able to propose new ideas and solutions.
8. Team spirit with high integrity and transparency.
9. Digitally savvy, fast learner, and rigorous.

Minimum of 2 years of experience in a luxury retail environment is required.

Salary ranges from $25.00 to $28.00 per hour, plus commission and bonus.

TAG Heuer offers a comprehensive benefits package, including medical insurance, paid time off, retail holiday pay, 401k with automatic employee contribution, and employee assistance programs.

TAG Heuer fosters a culture of diversity and inclusion, providing equal employment opportunities to all employees and applicants. The company values innovation, collaboration, and excellence, ensuring a supportive and dynamic workplace.