TAG Heuer Client Advisor

TAG Heuer, a prestigious name in the luxury watch industry, is renowned for its precision and innovative designs. As part of the LVMH Group, TAG Heuer benefits from the vast resources and global reach of one of the world's leading luxury conglomerates. The brand is committed to excellence and offers a dynamic work environment where creativity and ambition are highly valued.

1. Drive sales performance by achieving sales targets through effective selling techniques and collaboration on the sales floor.
2. Support colleagues and team members in the boutique to enhance overall performance.
3. Ensure a seamless omnichannel client experience by considering all potential client touchpoints.
4. Propose innovative ideas to boost sales, including merchandising and event initiatives.
5. Act as a passionate Brand Ambassador, embodying TAG Heuer's brand DNA at events and in-store.
6. Achieve individual clienteling objectives by leveraging available tools for outreach and appointments.
7. Collect and utilize qualitative client data to personalize client interactions and grow the business.
8. Communicate the brand story and product details to build trust and long-lasting client relationships.
9. Contribute to daily operational processes, including inventory management, cash handling, and store opening and closing.
10. Utilize tools such as CEGID and Salesforce effectively and perform visual merchandising tasks.
11. Coordinate aftersales operations until the return of the watch.
12. Adhere to guidelines related to grooming, attitudes, and visual merchandising.
13. Foster a positive, inclusive, and supportive work environment.
14. Ensure compliance with internal control policies.

1. Minimum of 2 years of experience in a luxury retail environment.

1. Proficient in English and the local language; a third language is advantageous.
2. Strong selling skills, including client discovery, product presentation, and sales closing.
3. Understanding of sales KPIs and clienteling metrics.
4. Familiarity with digital tools and retail procedures.
5. Client-centric mindset with excellent interpersonal and communication skills.
6. Energetic, self-motivated, and results-oriented.
7. Adaptable to changes and able to propose new ideas and solutions.
8. Team spirit with high integrity and transparency.
9. Digitally savvy and a fast learner.

At least 2 years of experience in luxury retail, with a focus on client engagement and sales performance.

Salary ranges from $20.00 to $22.00 per hour, plus commission and bonus.

The position offers a comprehensive benefits package, including medical insurance, paid time off, retail holiday pay, 401k with automatic employee contribution, and employee assistance programs.

TAG Heuer fosters a culture of inclusivity and diversity, providing equal employment opportunities regardless of race, gender, or any other legally protected status. The brand values creativity, ambition, and teamwork, creating a supportive environment for professional growth.