TAG Heuer Client Advisor

TAG Heuer is a Swiss luxury watchmaker renowned for its avant‑garde design, technical innovation and sporting heritage. As part of LVMH's Watches & Jewellery division, the brand combines precision engineering with contemporary lifestyle positioning and operates boutiques worldwide that prioritise exceptional client experiences and high standards of retail excellence.

1. Drive boutique sales and consistently achieve individual and store KPIs through consultative selling, collaboration and disciplined follow‑up.
2. Deliver exceptional, personalised client experiences across touchpoints by executing an omnichannel clienteling strategy (outreaches, appointments, conversions).
3. Act as a passionate brand ambassador in and outside the boutique, communicating TAG Heuer’s story, product features and technical benefits at point of sale and during events.
4. Collect, maintain and leverage qualitative client data in the CRM to personalise communications and grow long‑term client relationships.
5. Support daily boutique operations including inventory management, cash handling, security, opening/closing procedures and compliance with internal control policies.
6. Use and maintain retail systems and tools (CEGID, Salesforce), coordinate after‑sales service until return of the watch, and execute Visual Merchandising standards.
7. Contribute ideas to develop sales (merchandising, events, product mix) and help maintain a positive, inclusive and supportive store environment.

1. Minimum 3 years’ experience in luxury retail, ideally in watches or jewellery.
2. Proven track record of meeting or exceeding sales targets and strong clienteling outcomes.
3. Exceptional verbal communication and interpersonal skills; confident presenting product technical information.
4. High personal integrity, professionalism and commitment to brand representation.
5. Adaptable team player who contributes to a collaborative and inclusive workplace.
6. Efficient computer literacy and experience using retail systems.

1. CEGID
2. Salesforce
3. Visual Merchandising (VM)
4. Clienteling
5. Omnichannel sales
6. Aftersales coordination
7. Inventory and cash handling
8. Efficient computer literacy skills

Minimum three years of hands‑on experience in luxury retail sales, preferably within watches or jewellery, with demonstrable success in client development and KPI achievement.

High school diploma or equivalent; tertiary qualifications in retail, luxury brand management, hospitality or business are advantageous.

TAG Heuer fosters a high‑energy, innovative retail culture rooted in its avant‑garde heritage and sporting associations. The workplace values teamwork, entrepreneurial thinking and professional presentation, and operates within LVMH’s broader Watches & Jewellery network which emphasises development, diversity and client‑centric service.