Swatch Sales Lead

Swatch is a design-driven watch brand within the Swatch Group that fuses art, fashion and accessible technology. The brand is known for bold, trend-led collections and collaborations, and operates retail boutiques and wholesale channels internationally. As an employer, Swatch emphasizes creativity, visual identity and customer-centric retailing within a large, diversified watch and luxury-goods group.

1. Lead daily boutique operations at the West Edmonton Mall location, including opening/closing procedures and staff scheduling.
2. Drive sales performance and KPI attainment through coaching, motivation and hands-on selling alongside the team.
3. Deliver exceptional client service and build lasting client relationships using personalized selling and clienteling techniques.
4. Ensure merchandising standards, brand visual guidelines and product presentation are consistently applied.
5. Manage inventory processes, stock replenishment and basic loss-prevention measures in accordance with corporate procedures.
6. Train and develop sales staff on product knowledge, selling techniques and point-of-sale operations; conduct regular performance feedback.
7. Liaise with district management on promotions, staff planning and local business initiatives.

1. Proven supervisory or lead experience in retail, preferably in watches, jewellery, accessories or fashion.
2. Demonstrable track record of meeting and exceeding sales targets and KPIs.
3. Excellent interpersonal and communication skills with a service-first mentality.
4. Strong numeracy and organisational skills for inventory control and daily reporting.
5. Right to work in Canada and availability to work retail hours, including weekends and peak seasonal periods.

1. Clienteling
2. Visual merchandising
3. Inventory control
4. Point-of-sale (POS) operations
5. Team leadership and coaching
6. Cash handling and basic retail reconciliation
7. Customer service excellence

Typically requires a minimum of 2 years' experience in a frontline retail role with at least 1 year in a supervisory or lead capacity; prior experience in luxury or fashion retail—preferably watches or accessories—is advantageous.

High school diploma or equivalent required; post-secondary studies in retail management, fashion, business or a related discipline preferred.

Swatch cultivates a creative, fast-paced retail environment that values visual identity, playful design and accessible innovation. Employees are expected to be client-focused, collaborative and adaptable, contributing to a vibrant brand presence in-store and within the wider Swatch Group network.