Swatch Sales Assistant

Swatch is a globally recognised watch brand within The Swatch Group, a Swiss multinational leader in the design, manufacture and distribution of finished timepieces. The Swatch Group combines industrial scale and technical expertise with strong brand identities; its Italian subsidiary operates corporate stores and boutiques across Italy and supports marketing, sales and service functions from Milan.

1. Deliver high-quality, client-focused service on the shop floor, proactively engaging customers and building lasting relationships (clienteling).
2. Achieve individual and store sales targets through consultative selling of watches and accessories.
3. Maintain up-to-date product knowledge and communicate features, materials and technical details with authority.
4. Operate the point-of-sale system, process transactions, returns and exchanges accurately and maintain cash-handling integrity.
5. Ensure visual merchandising standards and boutique presentation are consistently upheld according to brand guidelines.
6. Manage stockroom activities: receiving deliveries, stock replenishment, inventory checks and basic record keeping.
7. Support appointment management, after-sales requests and basic warranty procedures; liaise with after-sales/service teams when required.
8. Comply with loss-prevention, health & safety and corporate retail procedures; assist with store opening and closing duties as required.

1. Proven customer-facing experience in retail, ideally within fashion, watches or luxury goods.
2. Strong commercial orientation with a track record of meeting or exceeding sales targets.
3. Excellent interpersonal and communication skills; polished, professional manner appropriate for a luxury retail environment.
4. Reliable, punctual and flexible approach to shift patterns, including weekends and holidays.
5. Attention to detail in visual presentation and stock management; integrity in cash and transaction handling.
6. Basic numeracy and computer literacy; familiarity with POS systems is advantageous.

1. Clienteling
2. Visual merchandising
3. Point-of-sale (POS) systems
4. Cash handling
5. Inventory and stock management
6. Product knowledge communication
7. Customer relationship management

Minimum one year of customer-facing retail experience; prior experience in luxury retail or watch/jewellery boutiques is strongly preferred.

Secondary school diploma or equivalent; vocational training in retail, sales or luxury goods is a plus.

Swatch combines Swiss watchmaking heritage with accessible, design-led energy. Stores prioritise dynamic customer service, attention to product detail and teamwork, while corporate functions support professional training and in-store standards. The Italian retail network reflects both global brand values and local market sensibilities.