Swatch Sales Assistant

Swatch is a design-driven Swiss watch brand known for vibrant, accessible timepieces and playful collaborations. As part of The Swatch Group, the brand combines Swiss watchmaking heritage with contemporary retail concepts and a strong focus on product design and brand storytelling.

1. Deliver an exceptional customer journey by greeting customers, understanding needs, and converting enquiries into sales of Swatch and Flik Flak watches.
2. Execute visual merchandising standards and maintain compelling, on-brand product displays and window presentations.
3. Communicate the brand story and product features clearly to create emotional connection and drive purchase intent.
4. Operate the point-of-sale system, process transactions, handle cash and card payments, and ensure accurate till reconciliation.
5. Support day-to-day store operations including stock replenishment, inventory control, receiving deliveries and back‑of‑house organisation.
6. Achieve individual and store sales targets through proactive selling, upselling and client follow-up.
7. Contribute to store events, local marketing initiatives and collaborative team activities to maximise footfall and conversion.
8. Maintain store presentation, visual standards and compliance with company procedures for health, safety and loss prevention.

1. Genuine passion for retail, watches and lively, design-led brands; creative approach to storytelling and merchandising.
2. Customer-focused communication skills with the ability to build rapport and advise diverse client profiles.
3. Flexibility to work retail hours including weekends, evenings and public holidays as required.
4. Professional reliability, numerical accuracy for transaction processing and attention to visual detail.
5. Right to work in Germany.

1. Customer Journey Management
2. Visual Merchandising
3. Retail Storytelling
4. Client Advisory & Sales
5. Point-of-Sale (POS) operations
6. Stock Management / Inventory Control
7. Cash handling and transaction processing

Previous customer-facing retail or sales experience is preferred; experience in watches, accessories, fashion or fast-moving retail environments is an advantage.

Secondary education (Realschule / Abitur) or equivalent; vocational retail training is advantageous but not mandatory.

The Swatch retail environment is energetic, creative and design-oriented, with a strong emphasis on brand expression and customer experience. Teams are typically collaborative and fast-paced, focused on visual impact, merchandising excellence and building long-term client relationships.