Swatch Assistant Store Manager

Swatch is a globally recognized watch brand within the Swatch Group, the world’s leading manufacturer of finished watches. The brand sits alongside 15 other maisons across a broad spectrum of price points and disciplines, combining art, design, fashion and technology to produce accessible, design-driven timepieces. As part of the Swatch Group, Swatch benefits from extensive technical know-how in movements, components and retail distribution.

1. Support the Store Manager in all daily boutique operations, including opening/closing procedures and cash handling.
2. Coach, develop and motivate the boutique team to deliver exceptional client service and achieve sales targets.
3. Drive sales through active client engagement, upselling and personalised customer follow-up.
4. Ensure showroom visual merchandising and product presentation adhere to brand standards and promotional calendars.
5. Manage inventory control, stock replenishment, receiving, transfers and loss-prevention protocols.
6. Prepare staff schedules, assist with payroll inputs and ensure labour efficiency against budgeted targets.
7. Collaborate with district leadership on local marketing initiatives, events and clienteling activities.
8. Analyse sales performance metrics and implement corrective actions to maximise KPIs.

1. Minimum 2 years of supervisory or assistant management experience in retail; luxury or watch/jewellery experience preferred.
2. Proven track record of meeting or exceeding sales targets in a retail environment.
3. Demonstrable leadership skills with experience coaching and developing sales teams.
4. Strong organisational skills with attention to visual standards and stock control.
5. Excellent communication and interpersonal skills; polished client-facing demeanour.
6. Eligibility to work in the United States.

1. Luxury retail sales
2. Team leadership
3. Visual merchandising
4. Inventory management
5. Cash handling and reconciliation
6. Clienteling and CRM basics
7. Point-of-sale (POS) operations
8. KPI and sales analysis

At least 2 years of supervisory experience in retail, preferably within luxury goods, watches or jewellery; experience achieving sales targets and managing boutique operations is expected.

High school diploma or equivalent required; college coursework or a degree in business, retail management or a related field preferred.

Swatch’s culture blends creativity, design-led thinking and technological curiosity with the commercial discipline of retail. The brand fosters a fast-paced, client-centric environment where visual expression and operational excellence are both valued.