Sephora Store Services Manager

Sephora, a leader in the global beauty industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and quality. As an employer, Sephora is dedicated to fostering an inclusive and diverse environment where employees are empowered to reach their full potential.

1. Manage all services, workshops, and events within the designated Sephora store.
2. Oversee daily operations of the Beauty Studio, Skincare Studio, and Fragrance Studio, ensuring coordinators are adequately trained.
3. Implement innovative technological solutions to enhance customer experiences.
4. Manage the online booking system, ensuring sufficient staffing levels to support increased service demand.
5. Coordinate in-store events, ensuring they are well-planned and staffed to optimize customer learning and sales opportunities.
6. Oversee the development and certification process for beauty advisors, providing opportunities for skill enhancement.
7. Participate in performance management processes, providing timely feedback for improvement.
8. Act as a service leader in-store, collaborating with beauty advisors and customers.

1. Two to four years of experience in a similar role within a high-volume retail environment or equivalent internal experience.
2. Excellent verbal and written communication skills with the ability to influence business partners at all levels.
3. Proven ability to build teams by attracting and selecting talented store leaders capable of training and developing team members.

1. Strong leadership and team-building abilities
2. Proficiency in managing retail operations
3. Effective communication and interpersonal skills
4. Capability to implement and manage innovative solutions

Two to four years in a similar role within a high-volume retail environment or equivalent internal experience.

Compensation ranges from CAD 54,800 to CAD 68,500 per year, with performance bonuses and a competitive benefits package.

Includes performance bonuses, a competitive benefits package, and robust training and development initiatives.

Sephora Canada is committed to creating an inclusive and diverse workplace where employees feel recognized, valued, and empowered. The company promotes a culture of innovation and continuous improvement, leveraging advanced technologies to enhance recruitment and operational processes.