Sephora Stage Experience Lead

Sephora is a global prestige beauty retailer and an LVMH Group brand, known for an omnichannel retail model that blends product assortment, innovation and experiential service. The company emphasizes continuous learning, diversity and a performance-driven retail environment, offering structured training and career pathways across store and corporate functions.

1. Supervise and coordinate all on‑floor departments (Beauty, Skincare, Fragrance, Haircare or combinations) to ensure consistent execution of Sephora’s selling model.
2. Coach and develop on‑stage cast to deliver exceptional client service and meet store sales targets; conduct regular check‑ins and performance feedback.
3. Respond to and action client feedback in a timely manner via appropriate channels, partnering with management to resolve client issues.
4. Ensure World selling cast are trained and proficient in Client Interactive Technology and other in‑store digital selling tools.
5. Support planning and execution of in‑store events to drive traffic, conversion and client engagement.
6. Monitor departmental performance metrics, identify business opportunities and partner with management to implement action plans.

1. Minimum 3 years of retail leadership experience in a high‑volume beauty or luxury retail environment, or equivalent internal Sephora experience.
2. Proven ability to recruit, coach and develop store talent to drive sales and deliver best‑in‑class client service.
3. Excellent verbal and written communication skills with the ability to influence stakeholders at all levels.
4. Demonstrated experience managing client feedback and executing corrective action plans.
5. Comfortable working in a fast‑paced, retail environment with variable hours, including event support.

1. Sephora selling model
2. Client Interactive Technology
3. Performance management and coaching
4. Event management and activation
5. Sales performance analysis

Minimum three years of progressive retail supervisory or lead experience in a high‑volume beauty, cosmetics or luxury retail environment, or equivalent internal experience at Sephora.

High school diploma or equivalent required; post‑secondary certificate or diploma in business, retail management or a related field preferred.

Performance‑based bonus opportunities; competitive benefits program; learning and development initiatives.

Sephora fosters a fast‑paced, client‑centric retail culture that prizes innovation, diversity and learning. The brand encourages internal mobility and investment in employee development within a dynamic, team‑oriented environment.