Sephora Stage Experience and Services Manager

Sephora Canada, a subsidiary of the global luxury conglomerate LVMH, is renowned for its innovative approach to beauty retailing. As part of LVMH, Sephora benefits from the conglomerate's extensive resources and commitment to excellence, allowing it to maintain its position as a leader in the beauty industry. Sephora Canada is dedicated to fostering a diverse and inclusive workplace, where employees are encouraged to express their individuality and creativity.

1. Manage all aspects of the sales experience and services, classes, and events in the store.
2. Develop and lead the Color, Skin, Fragrance, Cash wrap teams, Services Coordinators, Senior Artists, Senior Skincare Advisors, and Personal Beauty Advisors.
3. Execute training for new hires and existing staff, including facilitating 'Welcome to Sephora' and 'Sephora 101' sessions.
4. Respond promptly to client feedback and manage client-related issues using Sephora's feedback tools.
5. Participate in the hiring process and manage the interviewing and hiring of direct reports.
6. Align store goals with opportunities and trends, ensuring the team is informed and motivated.
7. Demonstrate Sephora's values, including Passion for Client Service, Innovation, and Teamwork.

1. Two to four years of experience in a similar role or equivalent internal experience.

1. Exceptional leadership and influential skills.
2. Ability to lead and build top-performing teams.
3. Capability to attract and develop talented store leaders.
4. Flexible availability during peak retail hours.

Two to four years in a similar role at a comparable volume store or equivalent internal experience.

CAD$54,800.00 - CAD$68,500.00, with potential performance-based bonuses.

Competitive benefits program, employee discounts, gratis, exclusive brand events, and robust learning and development initiatives.

Sephora Canada prides itself on a vibrant and inclusive culture that celebrates diversity and encourages creativity. Employees are supported through comprehensive training programs and are part of a community that values innovation and teamwork.