Sephora Stage Experience and Services Manager

Sephora Canada, a subsidiary of the LVMH Moët Hennessy Louis Vuitton conglomerate, is renowned for its innovative approach to beauty retail. As a leader in the industry, Sephora is committed to delivering exceptional customer experiences and fostering a vibrant community that celebrates diversity and creativity. The brand is dedicated to nurturing talent and providing opportunities for professional growth within a dynamic and inclusive workplace.

1. Manage all aspects of the sales experience and services, classes, and events in the store.
2. Develop and lead the Color, Skin, Fragrance, Cash wrap, Services Coordinators, Senior Artists, Senior Skincare Advisors, and Personal Beauty Advisors teams.
3. Execute training for new hires and existing staff, including facilitating Welcome to Sephora and Sephora 101 sessions.
4. Ensure timely response to client feedback and address client-related issues.
5. Act as the Director in Charge within the store regularly.
6. Communicate team hiring needs and participate in the hiring process.
7. Understand store goals and trends, ensuring alignment with the store team.
8. Demonstrate Sephora values such as Passion for Client Service, Innovation, and Teamwork.

1. Two to four years of experience in a similar role at a similar volume store or equivalent internal experience.
2. Proven leadership and influential skills.
3. Ability to lead and build top-performing teams.
4. Flexible availability during peak retail hours such as nights, weekends, and holidays.

1. Exceptional leadership and influential skills.
2. Ability to attract and develop talented store leaders.
3. Strong client service orientation.
4. Effective communication and team management skills.

Two to four years of experience in a similar role at a similar volume store or equivalent internal experience.

The compensation ranges between CAD$54,800.00 - CAD$68,500.00, with potential performance-based bonuses.

Employees enjoy industry-leading discounts, gratis, exclusive brand events, and a competitive benefits program. Robust learning and development initiatives are also provided to support career growth.

Sephora Canada fosters a culture of innovation, inclusivity, and respect. The company values passion for client service, expertise, teamwork, and work-life balance, creating an environment where employees can thrive and be proud of their contributions.