Sephora Senior Beauty Advisor

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury goods. Renowned for its curated selection of high-quality products and innovative retail experiences, Sephora offers a dynamic and inclusive workplace where creativity and diversity are celebrated.

1. Manage the sales floor and supervise customer service quality to ensure an optimal shopping experience.
2. Drive store KPIs and assist in achieving sales targets while motivating store employees.
3. Handle customer complaints effectively.
4. Understand and achieve personal sales goals and KPIs, including exclusive brand sales, conversion rates, and average transaction value.
5. Assist beauty advisors in providing consultation services and recommending suitable products.
6. Oversee display management to ensure product presentation is full and testers are clean and complete.
7. Execute inventory management tasks, ensuring accuracy in stock counts and compliance with audit requirements.
8. Check staff appearance, scheduling, and attendance.
9. Create a comfortable shopping environment to ensure customer satisfaction.
10. Ensure completion of store service indicators, such as membership binding and beauty services, while avoiding customer complaints.
11. Act as a floor manager, managing floor operations and enhancing customer shopping experiences.
12. Support store manager and assistant store manager in implementing daily sales strategies and motivating staff.
13. Maintain a clean and safe store environment.
14. Assist in external communications, including handling business visits and liaising with local authorities.
15. Handle daily store incidents to ensure smooth operations.

1. Excellent communication and coordination skills with the ability to plan work effectively.
2. Attention to detail and a strong focus on customer service.
3. Potential for management and a spirit of teamwork, with a willingness to learn and share knowledge.
4. Ability to accept transfers between different stores within the same city based on operational needs.
5. Punctual attendance according to the store manager's schedule.
6. Experience in store support is preferred.
7. Completion of Sephora University basic management courses and exams, with further advanced floor management courses required for promotion.
8. At least 6 months of experience in an EBA role to apply for an SBA position.
9. No customer complaints or disciplinary warnings within specified periods.

1. Strong sales and customer service skills.
2. Ability to manage and motivate a team.
3. Proficiency in inventory and display management.
4. Capability to handle customer complaints and resolve issues.
5. Flexibility to work in different store locations as needed.

Prior experience in a retail or customer service role, preferably within the beauty industry, is required.

Vocational school diploma or higher.

Sephora is known for its vibrant and inclusive culture, where innovation and diversity are at the forefront. Employees are encouraged to express their creativity and individuality, contributing to a dynamic and supportive work environment.