Sephora Sales and Service Leader

Sephora is a global leader in beauty retail, renowned for its curated assortment of prestige cosmetics, skincare, fragrance and tools. As part of the LVMH group, Sephora combines a fast-moving retail environment with strong brand partnerships and a commitment to innovation, diversity, and talent development across its store network.

1. Lead by example on the sales floor to drive store performance, exceed sales targets, and deliver exceptional client experiences.
2. Coach, mentor and develop direct reports through ongoing feedback, performance conversations and targeted learning to elevate team capabilities.
3. Deliver personalised client service and expert product recommendations to build loyalty and increase conversion and average transaction value.
4. Oversee daily store operations including inventory management, visual merchandising, execution of brand initiatives, and adherence to company standards.
5. Support onboarding and product training programs to ensure team proficiency in products, services and loyalty program benefits.
6. Ensure accurate execution of loss prevention procedures, safety protocols and company policies to maintain a secure shopping environment.
7. Maintain flexible schedule coverage for peak retail hours (nights, weekends, holidays) and ensure punctuality and reliable staffing.

1. Minimum 2 years of leadership experience in retail, hospitality, or a client-facing service environment; 3 years preferred.
2. Proven ability to coach and inspire teams to reach sales and service objectives.
3. Demonstrated track record of delivering strong client service and meeting measurable sales goals.
4. Excellent verbal communication and interpersonal skills with the ability to build rapport with diverse clientele.
5. Comfortable working in a fast-paced retail environment and managing competing priorities.
6. Physically able to lift and carry up to 50 pounds and perform retail floor duties for extended periods.

1. Coaching and team development
2. Client engagement and sales techniques
3. Product knowledge and merchandising
4. Inventory management
5. Loyalty program execution
6. Excellent communication and interpersonal skills

At least 2 years of supervisory or leadership experience in retail, hospitality, or service is required; 3 years preferred. Proven history of coaching teams, driving sales, and delivering high-quality client service in a busy retail environment.

High school diploma or equivalent required; some college coursework or retail/beauty vocational training preferred.

Comprehensive healthcare and wellbeing benefits (based on eligibility).

Sephora cultivates an inclusive, client-centric culture that values diversity, innovation and continuous learning. Stores emphasize collaborative leadership, product expertise and a fast-paced retail environment where career mobility and professional development are encouraged.