Sephora Operations Leader

Sephora is a global prestige beauty retailer known for an extensive portfolio of brands and immersive in-store experiences. Part of the LVMH group, Sephora emphasizes innovation in retail, strong customer service, and career development across its store network.

1. Lead day-to-day store operations including inventory management, replenishment, order fulfillment and loss-prevention protocols.
2. Direct visual merchandising and execution of promotions to ensure brand standards and optimize sales.
3. Coach, train and develop the operations team to improve operational skills, selling behaviours and performance against store KPIs.
4. Support and partner with sales teams to deliver exceptional client experiences and meet store objectives.
5. Ensure compliance with company policies, safety standards and store maintenance to create a secure shopping environment.
6. Manage scheduling and availability to cover peak retail hours, including nights, weekends and holidays.

1. Minimum 2 years of leadership experience in retail operations or hospitality; 3+ years preferred.
2. Proven ability to coach and develop teams to achieve measurable results.
3. Strong attention to detail with excellent organizational and problem-solving skills.
4. Effective verbal communication and interpersonal skills, with a collaborative leadership style.
5. Ability to meet physical demands of the role, including lifting and carrying up to 50 pounds.

1. Inventory management
2. Visual merchandising
3. Team coaching and development
4. Operational standards compliance
5. Loss-prevention and stock control
6. Time management and prioritization
7. Problem-solving
8. Customer service orientation

Minimum 2 years of leadership experience in retail operations or hospitality; 3+ years preferred, with demonstrated success managing teams and operational processes.

High school diploma or equivalent; college coursework or certification in business, retail management or related field preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates a fast-paced, client-centric retail environment that values diversity, inclusion and continuous learning. Employees are encouraged to develop their careers through hands-on coaching, brand training and cross-functional opportunities within the LVMH group.