Sephora Sales and Service Leader

Sephora is a global beauty retailer known for its curated portfolio of prestige cosmetics, fragrance and skincare brands and for its omnichannel retail experience. As part of the LVMH family, Sephora combines a commercial, innovation-driven mindset with a strong emphasis on diversity, training and inclusive client experiences.

1. Lead by example to inspire and coach store team members to deliver exceptional client service and meet sales targets.
2. Drive in-store performance through proactive client engagement, expert product recommendations and loyalty program activation.
3. Provide ongoing coaching, feedback and development plans to elevate individual and team performance.
4. Support onboarding, training and continuous learning initiatives covering product knowledge, service standards and brand initiatives.
5. Execute daily store operations including inventory controls, visual merchandising and adherence to company policies and standards.
6. Maintain reliable coverage for scheduled shifts and ensure operational readiness during peak retail hours (nights, weekends, holidays).
7. Foster an inclusive, collaborative environment that promotes openness and teamwork.

1. Minimum 2 years of leadership experience in retail, hospitality or a service environment; 3 years preferred.
2. Proven ability to coach, motivate and develop teams to achieve sales and service goals.
3. Demonstrated track record of strong client service and sales performance.
4. Excellent verbal communication and interpersonal skills.
5. Comfortable working in a fast-paced, dynamic retail environment and flexible to work nights, weekends and holidays.
6. Physically able to lift and carry up to 50 pounds.

1. Team leadership and coaching
2. Client engagement and relationship building
3. Product expertise and training delivery
4. Visual merchandising
5. Inventory management
6. Loyalty program execution
7. Effective communication and interpersonal skills
8. Shift scheduling and operational reliability

Minimum 2 years of leadership experience in retail, hospitality or service environments with proven success coaching teams and achieving sales targets; experience in beauty retail is strongly preferred (3 years preferred).

High school diploma or equivalent required; associate degree or coursework in business, retail management or cosmetology preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora emphasizes an inclusive, fast-paced culture driven by passion for beauty, continuous learning and diversity. The brand invests in training and career progression and fosters a collaborative retail environment shaped by customer‑centric standards and innovation.