Sephora Retail Supervisor

Aachen • Germany

Monday, September 22, 2025

Sephora, a trailblazer in the prestige beauty retail industry, has been redefining beauty standards since its founding in 1969 in Limoges, France. As a proud member of the LVMH Group since 1997, Sephora champions a world of inspiration and inclusion, offering a diverse range of nearly 500 brands alongside its own Sephora Collection. With a global presence spanning 35 countries and a workforce of 56,000, Sephora connects customers with the world's most passionate beauty community, fostering a culture of empowerment and growth.

1. Create daily staff schedules and coordinate employees on the sales floor.
2. Manage employee absences and sickness in the absence of the manager.
3. Induct and train new employees.
4. Implement floor management and act as a role model for the Sephora Attitude.
5. Support in achieving monthly and annual sales targets.
6. Ensure excellent customer service and team alignment.
7. Conduct morning briefings and shift handovers.
8. Organize beauty classes and create engaging customer experiences.
9. Update visual merchandising and implement updates.
10. Maintain order and cleanliness on the sales floor.
11. Conduct inventories to ensure optimal stock availability.
12. Manage merchandise from receipt to storage, booking out, and returns.
13. Prepare for the opening and closing of the store.
14. Report and track maintenance and merchandise issues.
15. Deputize for the Corner Manager when necessary.

1. At least 2-3 years' experience in retail, preferably in the beauty sector.
2. Basic knowledge of SAP and Excel is advantageous.
3. Good knowledge of English or the native language of the country.

1. Customer-focused and business-driven mindset.
2. Reliable, hands-on, and solution-oriented.
3. Excellent communication and delegation abilities.
4. Positive attitude and ability to inspire others.
5. Structured work ethic and interest in team management.
6. Analytical and commercial working methods.
7. Strong presence on the sales floor.

Minimum of 3 years in a retail environment, ideally within the beauty sector.

Sephora offers a community where authenticity is embraced, and differences are celebrated. The company provides a culture of empowerment, learning, and growth, offering tools and opportunities to innovate and lead.

Sephora fosters an inclusive environment where diversity is celebrated. The company is committed to creating a workplace where everyone feels seen, valued, and empowered. It encourages creativity, innovation, and an entrepreneurial spirit.