Sephora Operations Lead

Sephora, part of the LVMH group, is a global beauty retailer known for its curated assortment of prestige brands, omnichannel retail model and emphasis on experiential customer service. As an employer, Sephora invests in employee development and training, operates fast-paced stores in high-traffic locations and prioritizes diversity, innovation and client-centric retail excellence.

1. Lead daily store operations to ensure execution of company standards and operational excellence.
2. Directly manage the store Operations team, including hiring, scheduling, coaching and performance management.
3. Oversee inventory control activities: receiving, shipping, returns, cycle counts and loss prevention processes.
4. Coordinate and supervise overnight stock teams and third-party cleaning/maintenance partners to ensure compliance with standards.
5. Implement and maintain visual merchandising and on-floor presentation in line with brand guidelines.
6. Manage supplies, testers and sample inventory to maintain appropriate stock levels and control store spend.
7. Support payroll and staffing decisions by developing budget strategies and monitoring controllable expenses.
8. Act as Manager on Duty as required and engage with Beauty Advisors and clients on the sales floor to support service delivery.

1. Minimum three years of retail operations or supervisory experience in a high-volume store environment, preferably within beauty or specialty retail.
2. Proven leadership skills with the ability to influence peers and deliver constructive feedback.
3. Strong knowledge of inventory management, visual merchandising and loss-prevention practices.
4. Demonstrated time management, problem-solving and organizational capabilities.
5. Flexibility to work retail hours, including nights, weekends and peak seasonal periods.

1. Inventory management
2. Visual merchandising
3. Team leadership and coaching
4. Performance management
5. Staffing and payroll oversight
6. Budgeting and expense control
7. Loss prevention and stock reconciliation
8. Time management and problem-solving

Minimum 3 years of progressively responsible retail operations or supervisory experience in a busy, service-oriented store environment; experience in beauty or specialty retail strongly preferred.

High school diploma or equivalent required; post-secondary education in business, retail management or a related field preferred.

Performance-based bonus opportunities; competitive benefits program; robust learning and development initiatives.

Sephora fosters a fast-paced, client-first retail culture that prizes creativity, inclusivity and continuous learning. Employees work in collaborative store teams with clear paths for skill development and internal mobility.