Sephora Customer Insights Executive

Sephora, a trailblazer in the prestige beauty retail industry, is part of the esteemed LVMH Group. Since its founding in 1969 in Limoges, France, Sephora has been at the forefront of innovation, championing a world of inspiration and inclusion. With a global presence in 35 countries and a workforce of 56,000, Sephora connects customers with nearly 500 curated brands, including its own Sephora Collection, offering an unparalleled range of beauty products.

1. Analyze customer behavior across the full lifecycle to identify trends, opportunities, and key drivers of engagement, retention, and loyalty.
2. Build and evolve customer segmentation to support more personalized and relevant marketing strategies.
3. Monitor the performance of retention initiatives against KPIs and contribute to regular performance reviews.
4. Create dashboards, reports, and presentations to clearly communicate performance and insight recommendations to stakeholders.
5. Assist in gathering, cleaning, and organizing data from multiple sources to ensure accuracy and consistency.
6. Conduct ad-hoc research and analysis to support brand, marketing, and customer experience queries.

1. Minimum 3 years of experience in a customer insights, analytics, or data-focused role.

1. Proficiency in data tools, with Excel being essential; familiarity with Power BI, Looker Studio, or GA4 is a bonus.
2. Strong attention to detail and a commitment to producing accurate, high-quality analysis.
3. Confident communication and presentation skills, able to convey findings clearly to both technical and non-technical stakeholders.
4. A proactive, motivated approach, with the desire to continuously learn and grow.

Minimum 3 years of experience in a customer insights, analytics, or data-focused role.

Sephora offers a culture of empowerment, learning, and growth, providing tools, space, and opportunities to innovate and lead. Employees find fulfillment in their work, contributing to an inclusive environment that celebrates diversity and authenticity.

Sephora embraces a community where authenticity is valued, and the diversity of its workforce fuels a collective spirit. The company fosters a culture of empowerment, learning, and growth, encouraging employees to innovate and lead while making a meaningful impact.