Rimowa Technician

Milan • Italy

Wednesday, January 1, 2025

RIMOWA, a prestigious German Maison under the esteemed LVMH Group, is renowned for crafting exceptional travel companions that embody both innovation and heritage. With over 120 years of dedication to creating products that are not only functional but also resilient and enduring, RIMOWA stands as a global lifestyle brand committed to providing essential tools for a lifetime of travel. Each RIMOWA piece tells a story, evolving with its owner through shared experiences.

1. Inspect luggage with clients to assess repair needs.
2. Communicate realistic expectations regarding repair quality and timelines to clients.
3. Inform clients about warranty policies.
4. Determine if repairs can be conducted in-store or require client care department intervention.
5. Update clients on repair progress, especially in cases of delays or complications.
6. Ensure quality control of luggage before returning it to customers.
7. Utilize systems such as RMS and spare catalogues for repair processes.
8. Maintain a clean and organized workshop and manage spare parts inventory.
9. Perform in-store repairs using appropriate parts and tools, adhering to RIMOWA standards.
10. Exercise creativity in repairing vintage suitcases lacking original parts.
11. Coordinate with the client care department for repairs beyond in-store capabilities.
12. Support the Client Advisor team in sales when not engaged in repairs.

1. Experience in a manufacturing or technical environment, particularly with small hand tools.
2. Hands-on experience in a similar role, preferably within the luggage repair industry.
3. High School diploma or equivalent education.
4. Mechanical background with proficiency in using hand and power tools is preferred.

1. Meticulous attention to detail and quality.
2. Ability to work independently and as part of a team.
3. Organized, detail-oriented, and structured approach to tasks.
4. Proactive in client engagement and relationship building.
5. Enthusiastic about retail and client care services.
6. Fluency in English and Italian; additional languages are advantageous.

Minimum of 3 years in a related field or industry.

High School diploma or equivalent.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

RIMOWA fosters a collaborative and dynamic workplace culture where team spirit is paramount. Employees are encouraged to embody the brand's values, engage in continuous learning, and contribute to a supportive and innovative environment.