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Rimowa Client Advisor
Friday, August 8, 2025
Rimowa, a prestigious brand within the Fashion & Leather Goods sector, is renowned for its commitment to quality and innovation. As part of a larger conglomerate, Rimowa benefits from the extensive resources and global reach of its parent company, ensuring a dynamic and supportive environment for its employees.
- Act as a Brand Ambassador, embodying the brand image for customers and the store team.
- Maintain store standards in line with visual merchandising guidelines.
- Enhance customer service standards to deliver world-class service.
- Welcome clients, educate them about the brand, and build lasting relationships.
- Introduce complementary products and share product knowledge to drive sales.
- Process sales professionally while maintaining client relationships.
- Gather and manage client CRM details to build a client book.
- Stay updated on market trends and participate in store training.
- Support stock control and management as directed.
- Assist with special requests such as repairs and special orders.
- Ensure adherence to company policies and procedures.
- Passion for service, lifestyle, and travel destinations.
- Commitment to achieving and exceeding sales targets.
- Proactive and positive attitude.
- Excellent personal presentation as a Rimowa Brand Ambassador.
- Understanding of Retail KPIs.
- Fluent in English; additional languages are advantageous.
- Excellent communication skills, both written and oral.
- Ability to work independently and as part of a team.
- High motivation and ability to work under pressure.
- Strong customer service orientation.
- Sales-focused with the ability to meet deadlines.
Minimum of 3 years in a similar role within the retail industry.
Employees enjoy a vibrant work environment with opportunities for career advancement and personal growth within the luxury retail sector.
Rimowa fosters a culture of excellence and innovation, encouraging employees to embody the brand's values and contribute to its legacy of quality and craftsmanship.
