Rimowa Store Manager

Paris • France

Friday, April 18, 2025

RIMOWA, a distinguished German brand under the prestigious LVMH group, has been at the forefront of crafting iconic luggage and accessories for over 125 years. Renowned for its seamless blend of luxury and functionality, RIMOWA is committed to excellence in craftsmanship, sustainability, and quality. As part of the LVMH conglomerate, RIMOWA benefits from a rich heritage of innovation and tradition, offering employees the opportunity to be part of a global leader in the luxury fashion industry.

1. Manage, coach, supervise, and motivate the store team on the sales floor.
2. Recruit, train, and develop team members while promoting a culture of retail excellence.
3. Maximize sales performance through product knowledge education, sales and clienteling coaching, and regular review of individual transaction statistics.
4. Assist sales associates in achieving individual goals by monitoring the sales process and providing timely feedback and guidance.
5. Enable store technicians and operational teams to deliver impeccable after-sales service and seamless in-store operations.
6. Analyze weekly and monthly performance, create action plans, and clearly communicate reports to the General Manager.
7. Uphold and advocate RIMOWA's values and competencies at all times, striving to exceed expectations.
8. Lead by example, demonstrating RIMOWA's sales and service model; assist clients in delivering an exceptional sales and service experience.
9. Ensure store cleanliness, adherence to health and safety regulations, and proper execution of branded product presentations and new launches.

1. Minimum 5 years of experience in sales and team management, preferably in a luxury retail environment, with proven experience managing a high-traffic store.
2. Higher education degree or university diploma (e.g., Bachelor's degree) in a related field.
3. Strong leadership qualities and ability to communicate effectively across all organizational levels and with clientele.
4. Excellent interpersonal skills: effective communication both orally and in writing.
5. Proven leadership skills and experience in training and coaching team members.
6. Ability to interact with clients in a sophisticated manner.
7. Proficiency in digital tools and point-of-sale systems.
8. Excellent problem-solving skills and ability to make sound decisions under pressure.
9. Strong organizational skills and ability to multitask.
10. Proactive and innovative approach to improving store processes and enhancing the customer experience.
11. Fluency in French and English; additional languages are an asset.

1. Leadership and team management
2. Effective communication
3. Interpersonal skills
4. Problem-solving
5. Organizational skills
6. Proficiency in digital tools
7. Customer service excellence
8. Multitasking
9. Proactive and innovative thinking

Minimum 5 years of experience in sales and team management, preferably in a luxury retail environment, with proven experience managing a high-traffic store.

Higher education degree or university diploma (e.g., Bachelor's degree) in a related field.

RIMOWA offers a dynamic and inclusive work environment, opportunities for career advancement, and the chance to be part of a leading luxury brand.

RIMOWA prides itself on a culture that values diversity and inclusion as integral to its success. The brand fosters an environment where a wide range of experiences, perspectives, and skills are celebrated, contributing to the long-term success of the company. Each boutique is driven by a dynamic and welcoming team that brings the RIMOWA brand to life for its clients.