Rimowa Sales Advisor

RIMOWA is a German maison specialising in high-end luggage and travel accessories and is part of the LVMH group. The brand is recognised for its fusion of functionality, craftsmanship and refined design, operating boutiques worldwide that prioritise exceptional client service and product excellence.

1. Deliver an exceptional, personalised customer experience and adhere to operational procedures.
2. Embody RIMOWA’s brand values in daily client interactions and guarantee a distinctive boutique experience.
3. Achieve individual and store sales targets, leveraging omnichannel services to maximise revenue.
4. Understand and anticipate client needs, advise on product selection and recommend appropriate solutions.
5. Provide authoritative product expertise on luxury luggage and leather goods, including materials and manufacturing.
6. Build and maintain customer loyalty while developing and growing the CRM database.
7. Implement merchandising standards and ensure the boutique is maintained to brand presentation guidelines.
8. Prepare for and actively participate in stock inventories.
9. Support after‑sales service operations in coordination with the Client Care Center.

1. Higher education diploma (Bachelor’s degree or equivalent).
2. Minimum of 3 years’ experience in high-end or luxury retail.
3. Fluent in French and English; proficiency in Chinese (Mandarin) is required; additional languages are an asset.
4. Excellent interpersonal skills with a warm, welcoming demeanour suited to an international clientele.
5. Comfortable with digital working methods and competent using CRM systems.
6. Strong attention to detail, pragmatic creativity and an entrepreneurial mindset.

1. CRM
2. Omnichannel retail operations
3. Merchandising
4. Inventory management
5. After-sales service coordination
6. Digital tools

Minimum 3 years of proven experience in a high-end or luxury retail environment, preferably within luggage, leather goods or travel-related categories.

Higher education diploma (Bachelor’s degree or equivalent).

RIMOWA fosters an inclusive, diverse culture that values varied perspectives and international backgrounds. The maison combines a respect for traditional craftsmanship with a spirit of innovation, encouraging initiative and entrepreneurial thinking within its boutique teams.