Rimowa Retail Excellence Manager

Sao Paulo • Brazil

Sunday, December 15, 2024

RIMOWA, the first German Maison of the LVMH Group, stands as a global lifestyle brand committed to crafting essential tools for a lifetime of travel. With over 125 years of heritage, RIMOWA seamlessly blends function with luxury, innovation with tradition, and craftsmanship with design. As part of the esteemed LVMH conglomerate, RIMOWA offers a dynamic environment where ambition meets resilience, fostering a culture of excellence and longevity.

1. Formulate and execute a comprehensive retail sales strategy in partnership with the Country Manager, including revenue targets and budget construction for stores and regions.
2. Devise inventory forecasts and product assortment plans tailored to regional market demands.
3. Issue visual merchandising guidelines in alignment with the Americas VM team to enhance customer engagement.
4. Establish a CRM-based clienteling communication framework to elevate brand visibility and customer loyalty.
5. Implement an integrated POS system for operational efficiency across retail locations.
6. Support VIP-related store initiatives and oversee in-store repair facilities.
7. Recruit, onboard, and develop sales teams, providing guidance and mentorship.
8. Ensure seamless implementation of POS systems, inventory selection, and visual setup for store launches.
9. Evaluate and enhance Store Managers' performance to meet individual goals.
10. Collaborate with creative departments on retail marketing plans aligned with seasonal trends.
11. Compile and deliver weekly reports detailing sales figures, customer feedback, and growth opportunities.
12. Safeguard company assets, customers, and employees.
13. Streamline retail operations processes for efficiency and effectiveness.
14. Ensure adherence to store guidelines and company policies by all employees.
15. Train store employees on operational policies and procedures.
16. Coordinate inventory scheduling, control, and related functions.
17. Collaborate with global teams on risk management, security, and loss prevention audits.
18. Resolve facility issues, manage vendors, and oversee project budgets and timelines.
19. Address health, safety, and code compliance concerns.

1. Over seven years of progressive management experience in the luxury retail sector.
2. Exceptional leadership qualities with proven team management and inspirational skills.
3. Excellent strategic planning and analytical capabilities.
4. Documented history of driving high-volume sales and surpassing sales objectives.
5. Extensive experience in business development and crafting effective sales strategies.
6. Proven expertise in overseeing CRM programs to foster customer loyalty.
7. Outstanding interpersonal and communication skills.
8. Ability to thrive in high-pressure environments.
9. Willingness to travel frequently.

1. Strategic planning and execution
2. Sales forecasting and data analysis
3. Team leadership and development
4. Clienteling and CRM management
5. Visual merchandising
6. Operational efficiency
7. Risk management and loss prevention
8. Interpersonal communication
9. Problem-solving under pressure

Minimum 10 years of experience in the luxury retail sector, with a focus on management and sales strategy.

Competitive benefits package including health insurance, retirement plans, and travel opportunities.

RIMOWA fosters a culture of innovation, resilience, and excellence, where employees are encouraged to explore their potential within a supportive and dynamic environment. As part of the LVMH Group, RIMOWA values diversity, creativity, and the pursuit of perfection, offering a workplace that thrives on collaboration and the shared ambition to redefine luxury travel.