Rimowa Global Clienteling Manager

Paris • France

Thursday, January 16, 2025

RIMOWA, a distinguished German Maison under the prestigious LVMH Group, is renowned for its innovation and commitment to quality. As part of the world's leading luxury goods conglomerate, LVMH, RIMOWA offers unparalleled opportunities for career growth and development within the luxury fashion industry.

1. Design and lead the clienteling strategy for product launches in collaboration with the CRM Campaign Coordinator.
2. Develop creative concepts for in-store and out-of-store animations to support key launches and client moments.
3. Oversee the launch and implementation of the digital clienteling program.
4. Coordinate the client gifting and delight strategy.
5. Support local markets in their clienteling activities and programs.
6. Lead the Retail CRM Ambassadors program globally.
7. Create a quarterly communication calendar to enhance engagement and visibility of CRM and clienteling projects.
8. Develop training materials and guidelines to ensure understanding and adoption of clienteling best practices.
9. Collaborate with Retail, Training, Marketing, and e-Commerce departments for cross-brand alignment.
10. Organize two global CRM challenges annually to engage the community and achieve objectives.
11. Improve clienteling adoption in stores and enhance satisfaction with CRM tools.
12. Collaborate with CRM Project Manager and CRM Product Owner to identify and launch new features on the clienteling application.
13. Support the rollout of new features and track their adoption.
14. Monitor clienteling performance globally, regionally, and at the store level to identify growth opportunities.
15. Measure the business impact of clienteling activities and optimize campaign results.
16. Track and report on clienteling performance, including sales impact and client retention.

1. Master’s Degree or equivalent

1. Analytical skills with proficiency in Microsoft Excel
2. Strong problem-solving abilities
3. Excellent communication and collaboration skills
4. Proactive and adaptable in multicultural environments
5. Fluency in English

A minimum of 5 years of relevant experience in clienteling or CRM within the luxury fashion industry.

Master’s Degree or equivalent

RIMOWA offers a dynamic work environment with opportunities for professional growth, competitive compensation, and a commitment to diversity and inclusion.

RIMOWA fosters an inclusive and diverse culture, reflecting its global consumer base. The company values collaboration, innovation, and simplicity, encouraging employees to thrive in a multicultural environment.