Rimowa Global Clienteling Manager

RIMOWA is the first German Maison under the LVMH Group, known for its innovative approach in the luxury travel industry. The company is currently accelerating its global client development strategy.

1. Design and lead the clienteling strategy for product launches in collaboration with the CRM Campaign Coordinator.
2. Create concepts for in-store and out-of-store animations to support key launches and client moments.
3. Sponsor the launch and roll-out of the digital clienteling program.
4. Lead and coordinate the client gifting and delight strategy.
5. Support and follow-up on local market clienteling activities and programs.
6. Lead the Retail CRM Ambassadors program globally.
7. Develop a quarterly communication calendar for CRM and clienteling projects.
8. Create training materials and guidelines for clienteling best practices.
9. Collaborate with Retail, Training, Marketing, and e-Commerce for cross-brand alignment.
10. Create and lead two global CRM challenges per year.
11. Improve clienteling adoption in stores and satisfaction with CRM tools.
12. Collaborate with CRM Project Manager and Product Owner to launch new features on the clienteling application.
13. Support the roll-out and adoption of new clienteling tool features.
14. Monitor clienteling performance globally, regionally, and at the store level.
15. Measure the business impact of clienteling activities and optimize campaign results.
16. Track and report on clienteling performance, including sales impact and client retention.

1. Master’s Degree or equivalent.

1. Diligent, autonomous, curious, and organized.
2. Analytical skills with proficiency in reporting and Microsoft Excel.
3. Problem-solving abilities and quick to find workarounds.
4. Proactive and comfortable working with different cultures.
5. Fluent in English.

Minimum 5 years of experience.

Celebrates an inclusive and diverse culture, reflecting a broad consumer base.

RIMOWA values diversity as a key enabler for business growth and operates in a multicultural environment. The role is based in Paris, France.