Rimowa CRM IT Project Manager

Paris • France

Thursday, December 19, 2024

RIMOWA, a distinguished member of the LVMH Group, stands as a beacon of German craftsmanship and innovation within the luxury travel sector. With a legacy spanning over 120 years, RIMOWA is committed to merging functionality with luxury, heritage with modernity, and craftsmanship with cutting-edge design. As part of the prestigious LVMH conglomerate, RIMOWA benefits from a global network and a commitment to excellence and innovation.

1. Collaborate with global business teams to evaluate new CRM requirements, including qualifying requests, assessing feasibility, delivering effort estimates, and identifying constraints and dependencies.
2. Translate business requirements into user requirements and user stories.
3. Work with developers, architects, and technical leaders to design technical solutions.
4. Manage the entire project lifecycle, including planning, design, documentation, testing, deployment, communication, reporting, change management, and incident resolution.
5. Organize daily agile activities with the development team, monitor developments, and organize release planning.
6. Coordinate with internal and external stakeholders, including domain managers and software vendors.
7. Ensure projects are delivered on time, within budget, and at the expected quality level.
8. Contribute to defining the technical roadmap of platforms based on the Salesforce product roadmap and industry best practices.

1. Master's degree in Engineering or Computer Science.
2. 5+ years of experience in CRM IT project management.

1. Strong IT and digital technical knowledge, including Salesforce, integrations, data/SQL, web technologies, and iOS apps.
2. Experience with the Salesforce suite: Sales Cloud, Service Cloud, Marketing Cloud.
3. Experience with Unique Customer Referential (UCR) concepts and implementation is a plus.
4. Experience with Google Cloud data platform (Bigquery, Dataform) is a plus.
5. Experience with MuleSoft and Talend is a plus.
6. Excellent English language proficiency.
7. Superior analytical and communication skills.

A minimum of 5 years in CRM IT project management, with experience in developing project plans, process diagrams, use cases, and functional and technical requirements.

Master's degree in Engineering or Computer Science.

RIMOWA offers a dynamic work environment with opportunities for professional growth and development within the LVMH Group.

RIMOWA celebrates an inclusive and diverse culture, recognizing that diverse talent is essential for business success. The company values a range of backgrounds, skills, and capabilities, reflecting its broad consumer base and supporting its growth.