Rimowa Client Advisor

RIMOWA is the first German Maison within the LVMH Group, renowned for premium luggage that fuses heritage craftsmanship with technical innovation. The brand positions itself at the intersection of luxury and functionality, serving discerning travellers worldwide and operating within the global LVMH ecosystem.

1. Deliver exemplary, consultative client service and convert consultations into sales through personalised advice and product demonstrations.
2. Manage client relationships through proactive clienteling and by achieving individual CRM targets.
3. Own after‑sales interactions: process repairs and service requests, coordinate with the technical team, and communicate status updates until return to the client.
4. Perform minor on-site repairs and quality checks in accordance with RIMOWA standards.
5. Maintain up-to-date product knowledge and convey the brand’s craftsmanship and longevity narrative to customers.

1. Minimum 3 years' experience in retail or client-facing sales; experience within the luxury sector preferred (ambitious new starters with strong customer orientation may be considered).
2. Fluent spoken German and English; additional languages are an advantage.
3. Demonstrable consultative sales ability and strong interpersonal skills with an emphasis on creating outstanding customer experiences.
4. Experience with CRM-driven clienteling and the ability to meet individual CRM objectives.
5. Organisational aptitude for coordinating after‑sales service and liaising with technical teams.

1. Consultative sales
2. Clienteling / CRM
3. After-sales service and repair coordination
4. Product knowledge (luggage and travel goods)
5. Multilingual communication (German & English)

Minimum 3 years of retail or client-facing sales experience; prior exposure to luxury retail is preferred but motivated entry-level candidates with strong client service skills will be considered.

Secondary education; vocational training in retail, hospitality or luxury goods preferred.

Competitive compensation with profit-sharing system; staff discount on RIMOWA products; lunch tickets; financial and psychological support via the LVMH Heart Fund; international work environment and career development opportunities.

RIMOWA cultivates an inclusive, diverse workplace that reflects its international clientele and emphasises long‑term talent development. As part of LVMH, the Maison offers a dynamic, project-driven environment that values craftsmanship, innovation and internal mobility.