Rimowa Client Advisor

Toronto • Canada

Tuesday, April 22, 2025

RIMOWA, a distinguished name in the realm of luxury travel and lifestyle goods, is part of the prestigious LVMH Group. Renowned for its innovative approach to premium luggage, RIMOWA combines heritage craftsmanship with cutting-edge design. As an employer, RIMOWA offers a dynamic environment where creativity and excellence are at the forefront, providing employees with the opportunity to contribute to a brand that is synonymous with quality and luxury.

1. Achieve personal sales goals through exceptional client relations and product knowledge.
2. Educate clients on company history and current product offerings.
3. Maintain an active client book to foster new and existing client relationships.
4. Support team members in achieving store sales goals.
5. Present oneself professionally and courteously at all times.
6. Ensure prompt follow-up on client purchases, repairs, and inquiries.
7. Continuously build knowledge of company history, new products, and competitors to enhance customer experience.
8. Operate the store POS system efficiently, including opening and closing the register.
9. Process payments and returns of merchandise accurately.
10. Conduct inventory counts and adhere to company loss prevention policies.
11. Maintain and execute store merchandising standards.
12. Ensure store readiness and perform housekeeping duties.

1. High school diploma or equivalent.
2. Minimum 3 years of experience in luxury sales.
3. Experience in developing and prospecting new clients, with an established client book preferred.
4. Professional presentation and excellent communication skills, both verbal and written.
5. Strong problem-solving skills and a positive, team-oriented attitude.
6. Knowledge of fashion, design trends, and a passion for travel.

1. Exceptional client relations and sales skills.
2. Strong communication and interpersonal skills.
3. Proficiency in operating POS systems.
4. Ability to work collaboratively in a team environment.
5. Attention to detail and organizational skills.
6. Flexibility to work varied hours, including nights, weekends, and holidays.

Minimum of 3 years in luxury sales, with experience in client development and prospecting.

High school diploma or equivalent.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for career advancement within the LVMH Group.

RIMOWA fosters a culture of innovation and excellence, where employees are encouraged to bring their unique perspectives and creativity to the table. As part of the LVMH Group, RIMOWA offers a collaborative and inclusive workplace that values diversity and professional growth.