Rimowa Client Advisor

RIMOWA is the German maison within the LVMH family, renowned for premium luggage that blends technical innovation, meticulous craftsmanship and enduring design. As part of the LVMH Group, RIMOWA offers an international retail environment built around heritage products, technical service excellence and a strong emphasis on customer-centricity.

1. Deliver high‑calibre, consultative sales interactions to an international clientele at the Milan La Rinascente store, converting consultations into transactions and long‑term relationships.
2. Manage end‑to‑end after‑sales service including intake, coordination with technical teams, status communication and product return, ensuring repair standards and customer satisfaction.
3. Achieve individual CRM and sales targets through proactive clienteling, follow‑up communications and database management.
4. Perform minor on‑site repairs and routine product maintenance tasks following brand procedures and quality standards.
5. Represent RIMOWA in‑store and during client events with polished presentation, product knowledge and adherence to brand protocols.
6. Contribute to store operations as required, including merchandising, stock handling and participating in training and commercial initiatives.

1. Demonstrable experience in luxury retail or client‑facing sales; candidates with strong consultative aptitude may also be considered.
2. Fluent Italian and English; additional language skills are an advantage given the international clientele.
3. Deep commitment to exceptional customer service and the ability to build lasting client relationships.
4. Familiarity with CRM processes and targets, with a results‑oriented commercial mindset.
5. Manual dexterity and willingness to undertake minor repair and quality‑control tasks in accordance with brand standards.
6. Professional appearance, punctuality and capacity to work on‑site at La Rinascente, Milan.

1. Clienteling and CRM-driven sales
2. After‑sales case management
3. Consultative selling and product demonstration
4. Minor repairs and product maintenance (brand procedures)
5. Multilingual communication (Italian, English)
6. Merchandising and store operations

Minimum 3 years of professional experience in luxury retail or high‑end client service is preferred; however, motivated candidates with less formal retail tenure but strong consultative aptitude and language skills will be considered.

High school diploma; vocational training in retail, luxury sales or a related discipline preferred.

Staff discount on RIMOWA products; profit‑sharing system; lunch tickets.

RIMOWA fosters an inclusive, diverse and international workplace that values craftsmanship, innovation and long‑term client relationships. As part of LVMH, the brand promotes internal mobility and offers opportunities for professional development across technical, commercial and leadership tracks.