Rimowa Client Advisor

Milan • Italy

Tuesday, January 14, 2025

RIMOWA, a distinguished German Maison under the LVMH Group, is renowned for its innovative and resilient travel products. With over 120 years of heritage, RIMOWA is committed to crafting essential tools for a lifetime of travel, embodying function, resilience, and longevity. As part of the LVMH Group, RIMOWA benefits from the conglomerate's global reach and commitment to luxury and innovation.

1. Deliver an exceptional and memorable client experience, ensuring each customer embarks on their own personal RIMOWA journey.
2. Cultivate long-term relationships with clients to foster brand loyalty.
3. Assist with special requests and coordinate repairs with the client care department.
4. Collaborate effectively with team members, embodying RIMOWA's values and enhancing team spirit.

1. Passion for storytelling, lifestyle, luxury, and travel.
2. Enthusiasm for retail and delivering memorable client experiences.
3. Strong attention to visual details and a commitment to achieving team objectives.
4. Proactive approach to client interactions and relationship building.
5. Experience in the luxury retail sector.
6. Fluency in Italian and English; additional languages are advantageous.

1. Exceptional client service skills.
2. Strong interpersonal and communication skills.
3. Ability to work collaboratively in a team environment.
4. Proficiency in handling special client requests and coordinating repairs.

A minimum of 3 years of experience in the luxury retail sector is required.

RIMOWA offers a dynamic work environment with opportunities for career growth within the LVMH Group. The company values diversity and inclusivity, providing a supportive workplace culture.

RIMOWA prides itself on an inclusive and diverse culture, viewing diversity as a key enabler of business growth. The company fosters an environment where diverse talents can thrive and contribute to the brand's success.