Rimowa Client Advisor

RIMOWA is a German maison within the LVMH Group, renowned for its engineering-led approach to luggage and enduring design. The brand combines heritage craftsmanship with contemporary innovation, operating globally across boutiques and wholesale channels. As part of LVMH, RIMOWA offers the structure and development opportunities of a leading luxury conglomerate alongside a focused, product-driven culture.

1. Deliver an outstanding, personalised client experience to new and existing customers, guiding them through product selection and after‑sales care.
2. Develop and maintain long‑term client relationships using clienteling techniques and CRM tools to foster loyalty and repeat business.
3. Manage special requests and coordinate repairs or service cases in liaison with the client care department to ensure timely resolution.
4. Contribute to the store team as an engaged, collaborative colleague; continuously expand product knowledge and represent the brand’s values.

1. Fluent in French and English; additional languages are an advantage.
2. Experience in luxury retail or customer‑facing sales is preferred but candidates without prior luxury experience are welcome.
3. Strong interpersonal and communication skills with a clear customer‑service orientation.
4. Ability to learn product specifications and after‑sales procedures quickly and accurately.

1. Luxury retail sales
2. Clienteling / relationship management
3. Bilingual communication (French, English)
4. Customer service and after‑sales coordination
5. Product knowledge of premium luggage and accessories

Entry‑level role: prior experience in luxury retail or high‑end customer service is desirable but not mandatory; enthusiasm for sales and client development is essential.

Competitive salary (experience-based) with company profit‑sharing; employee discount on RIMOWA products and access to LVMH private sales and Family & Friends offers; RIMOWA Essential Ambassador suitcase gifted after six months on an indefinite contract; company seniority programme; regular product and sales training; career development opportunities within the LVMH Group.

RIMOWA emphasises craftsmanship, purposeful design and a travel‑oriented lifestyle, creating a workplace that values product expertise and storytelling. As part of LVMH, the brand offers an international, collaborative environment with structured development paths and cross‑Maison exposure.