Rimowa Client Advisor

RIMOWA is a premium luggage brand renowned for technical innovation and meticulous craftsmanship, operating within the Fashion & Leather Goods division of LVMH. The brand maintains a global retail network and cultivates a service-oriented, travel-lifestyle identity that appeals to discerning international clientele.

1. Achieve individual sales targets through proactive client engagement and closing techniques.
2. Educate and advise clients on product features, brand heritage and current collections to build long-term loyalty.
3. Maintain and develop an active client book; prospect new clients and conduct timely follow-up on enquiries, purchases and repairs.
4. Deliver outstanding in-store customer service and ensure every client experience reflects brand standards.
5. Operate the store POS system, open and close registers, process payments and refunds, and manage cash handling procedures.
6. Conduct inventory counts, adhere to loss-prevention policies and support stock-control processes.
7. Implement and maintain store merchandising standards and keep the boutique presentation-ready.
8. Collaborate with colleagues to support overall store performance and achieve team sales objectives.

1. High school diploma or equivalent.
2. Minimum 3 years of retail experience; luxury sales experience strongly preferred.
3. Proven ability to develop and manage client relationships; candidates with an established client book preferred.
4. Professional presentation with excellent verbal and written communication skills.
5. Strong problem-solving orientation, positive attitude and a collaborative team-player mindset.
6. Knowledge of fashion and design trends and a demonstrable affinity for travel.
7. Availability to work varied hours including nights, weekends and holidays.
8. Ability to lift boxes up to 20 lbs repeatedly.

1. Store POS system
2. Client book / clienteling
3. Product knowledge (brand heritage and collections)
4. Customer service and after-sales follow-up
5. Cash handling and register operation
6. Inventory counts and stock control
7. Merchandising standards and visual presentation
8. Loss prevention procedures
9. Strong verbal and written communication

Minimum 3 years of retail or luxury sales experience; track record of developing and prospecting client relationships. Candidates with an existing client book will be prioritised.

High school diploma or equivalent.

RIMOWA combines technical excellence with a refined travel aesthetic, attracting staff who value craftsmanship and elevated client service. The retail environment emphasizes collaborative teamwork, personalised clienteling and a commitment to maintaining impeccable in-store presentation.