Rimowa Assistant Customer Experience Coordinator

Paris • France

Monday, March 31, 2025

RIMOWA, the first German House within the esteemed LVMH Group, is renowned for its innovative approach to luxury travel goods. As part of a global conglomerate, RIMOWA benefits from the extensive resources and prestige associated with LVMH, offering employees a dynamic and enriching work environment dedicated to excellence and creativity.

1. Manage the NPS tool to track customer feedback and serve as the primary regional contact, including account creation and platform optimization.
2. Prepare and distribute weekly reports analyzing customer feedback to identify weaknesses in customer journeys and provide insights for team improvement.
3. Participate in launching new channels and expanding into new countries.
4. Support the continuous improvement of the customer experience by synthesizing regional feedback and driving project roadmaps.
5. Communicate project progress and results, ensuring thorough reporting.
6. Establish processes for tracking and monitoring CX initiatives to facilitate communication and progress.
7. Share best practices across Customer Service hubs to inspire and ensure market adoption.
8. Participate in CX and Customer Service community sessions, proposing enhancements to the customer experience and CRM tools.

1. Student pursuing a degree in Marketing or Business.
2. Fluency in French and English.

1. Curiosity and creativity with a proactive approach.
2. Positive and enthusiastic attitude with a 'can-do' mindset.
3. Strong analytical and interpersonal skills.
4. Ability to work autonomously and as part of a team.
5. Passion for customer experience and empathy towards customers and sales force.
6. Project management skills and ability to prioritize tasks.
7. Proficiency in Excel and PowerPoint.

Entry-level position suitable for students or recent graduates.

Pursuing or completed a degree in Marketing or Business.

RIMOWA offers a vibrant work environment that emphasizes professional growth and development, with opportunities to engage in diverse projects and initiatives.

RIMOWA prides itself on fostering an inclusive and diverse workplace culture. The company values the unique perspectives and talents of its employees, viewing diversity as a key driver of innovation and growth. This commitment to inclusivity is reflected in the global reach and varied customer base of RIMOWA.