Richemont Voice of Customer Program Manager

Paris • France

Friday, April 18, 2025

Richemont, a distinguished leader in the luxury goods sector, is renowned for its portfolio of iconic Maisons. As part of a global conglomerate, Richemont offers a unique platform for professionals seeking to make a significant impact within the luxury industry. The company prides itself on fostering a diverse and inclusive environment that values creativity, innovation, and the pursuit of excellence.

1. Lead the Voice of Customer (VoC) program at the Group level.
2. Oversee the deployment of Medallia with partners.
3. Prioritize and track the roadmap with tech teams.
4. Support Maisons in activating their VoC initiatives.
5. Leverage unsolicited feedback from social media and reviews.
6. Facilitate the VoC community and disseminate best practices.
7. Transform insights into actionable strategies.

1. Proven experience in managing VoC programs.
2. Excellent project coordination and multi-stakeholder management skills.
3. Proficiency with Customer Experience (CX) tools, Medallia preferred.
4. Strong customer-centric mindset and data affinity.
5. Ability to foster a collaborative approach and promote initiatives.

1. Project management
2. Stakeholder engagement
3. Customer experience tools
4. Data analysis
5. Community facilitation

Demonstrated experience in managing Voice of Customer programs and working with CX tools.

Opportunity to contribute to a high-impact, data-driven transformation within an international and stimulating environment focused on customer experience.

Richemont thrives on the diversity of its arts, cultures, and human skills, fostering an environment that encourages untapped potential. The company values freedom, collegiality, loyalty, and solidarity, while promoting empathy, curiosity, courage, humility, and integrity.