Richemont Technical Operations Director

Fort Worth • USA

Saturday, February 8, 2025

Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious maisons and commitment to excellence. As part of the Richemont Americas division, the company fosters a dynamic and inclusive work environment, celebrating diversity in all its forms. Richemont is dedicated to nurturing creativity and innovation, ensuring that its workforce reflects the rich tapestry of its global clientele.

1. Oversee daily operations to ensure efficient repair processes and adherence to KPIs, optimizing workflows and resolving bottlenecks.
2. Develop and implement regional technical strategies aligned with the overall Customer Services vision, managing projects related to process optimization and business evolution.
3. Manage, mentor, and develop a team of approximately 120 employees, including recruitment, performance management, and career development planning.
4. Monitor and maintain high quality standards throughout the repair process, ensuring compliance with Richemont and Maison policies.
5. Plan and manage technical resources, including capacity planning, staffing, and training, while managing capex needs.
6. Serve as the primary liaison with the central RCS function, ensuring consistency and best practice application across global operations.
7. Manage the department's budget, ensuring efficient allocation of resources and adherence to financial targets.
8. Ensure compliance with all relevant health and safety regulations and procedures, promoting a safe work environment.

1. 5+ years of management experience in a high-volume/luxury environment.
2. Relevant experience in production and/or after-sales environments.
3. Strong understanding of Lean management principles and PDCA methodology.
4. Strategic vision of the industry, including organizational trends and evolution.
5. Excellent analytical, organizational, and interpersonal skills.
6. Proficiency in Excel, Access, and SAP BW.
7. Strong verbal and written communication skills.
8. French language skills are a plus.

1. Leadership and team development
2. Strategic planning and execution
3. Quality and compliance management
4. Resource management
5. Financial acumen
6. Health and safety compliance
7. Effective communication and collaboration

A minimum of 5 years in a managerial role within a high-volume or luxury environment, with a proven track record in staff development and strategic planning.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also encouraged to participate in volunteer initiatives with paid days off.

Richemont is committed to crafting the future by fostering an inclusive and diverse workplace where creativity and knowledge thrive. The company values work-life balance and encourages employees to engage with their communities, supporting initiatives that drive positive change.