Richemont Senior Critical Communications Strategist

Geneva • Switzerland

Friday, June 20, 2025

Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious Maisons, each embodying a unique heritage and craftsmanship. As part of a global conglomerate, Richemont offers unparalleled opportunities for professional growth and development within a dynamic and diverse environment.

1. Provide strategic guidance during high-stakes situations to protect and strengthen the reputation of the Group’s Maisons.
2. Support the Head of Critical Communications in advising Maison leadership on external communications, including marketing campaigns, media strategy, crisis management, talent partnerships, exhibitions, and product.
3. Support rapid response efforts during reputational incidents, including strategy development and messaging.
4. Conduct global due diligence and background checks across platforms on external partners, talent, and affiliations to mitigate reputational risk.
5. Monitor traditional and social media to identify emerging issues or trends, and recommend proactive responses.
6. Support media trainings for spokespeople ahead of key interviews, events, and public appearances.
7. Create strategic presentations and memos to educate internal stakeholders on reputational risks, trends, and available critical communications services.
8. Coordinate with external reputation agencies to ensure timely and effective response during critical incidents.
9. Manage and maintain the department’s project management platform to carefully document issues, visibility, and execution.
10. Collaborate cross-functionally with communications, marketing, legal, HR, and sustainability teams on risk mitigation strategies.
11. Contribute to long-term projects, such as scenario planning and crisis preparedness, incorporating best practices and post-incident learnings.

1. Previous professional strategic communications experience, preferably in an agency or multi-brand environment.
2. Proven ability to advise senior stakeholders with clarity and confidence during high-pressure situations.
3. Excellent written and verbal communication skills in English; proficiency in French or German is a plus.
4. Strong organisational skills and a proactive mindset; self-starter with a collaborative attitude and high level of accountability.
5. Experience developing strategic monitoring reports drawing on key insights and signs of escalation/de-escalation leveraging social listening tools.
6. Ability to handle multiple fast-moving priorities and deliver high-quality outputs under pressure.
7. Skilled at building trust across departments and cultures while driving consensus and alignment.
8. High attention to detail with a critical eye for reputational nuance and brand voice alignment.
9. Experience using project management tools and proficiency in Microsoft Office Suite.
10. Availability for 24/7 incident and crisis response.

1. Strategic communication
2. Crisis management
3. Media strategy
4. Social media monitoring
5. Project management
6. Cross-functional collaboration
7. Proactive problem-solving
8. Stakeholder engagement

Previous experience in strategic communications, preferably within an agency or multi-brand environment, is required. Experience in the luxury industry is preferred but not mandatory.

Bachelor's degree in Communications, Public Relations, Marketing, or a related field.

Richemont offers a comprehensive benefits package, including health insurance, retirement plans, and opportunities for professional development.

Richemont prides itself on its rich diversity, valuing freedom, collegiality, loyalty, and solidarity. The company fosters an environment of empathy, curiosity, courage, humility, and integrity, with a strong commitment to caring for the world.