Richemont Product Specialist / Business Analyst

Lisbon Portugal

Tuesday, January 28, 2025

Richemont, a distinguished leader in the luxury goods sector, is renowned for its prestigious maisons that craft exquisite jewelry, watches, and fashion accessories. As part of the Group Technology LNR (Luxury New Retail), Richemont offers an innovative and dynamic work environment, fostering creativity and excellence. The company is committed to delivering unparalleled experiences to its clientele worldwide, leveraging cutting-edge technology solutions.

1. Support the Product Owner in strategy development through incremental product improvements, designing business scenarios and use cases.
2. Analyze and document business requirements, pain points, or opportunities into IT requirements for cost, time, and resource estimation for deploying solutions.
3. Develop user stories requirements, test cases (SIT, UAT), and criteria in collaboration with developers and testers while participating in and facilitating relevant Agile ceremonies and rituals.
4. Act as the single point of contact representing the CRC Product in cross-product initiatives.
5. Cultivate a customer-oriented mindset and a culture of collaboration, trust, and transparency, fostering continuous service improvement.

1. Bachelor’s or Master’s degree in Information Technology or Computer Science or equivalent experience.
2. Minimum 5 years of experience in technology projects, ideally with exposure to call-centres.
3. Salesforce certification (Service Cloud).
4. Proven experience in project management.

1. Ability to translate Customer Relationship Management (CRM) and Marketing strategies into system and technology solutions.
2. Ability to present ideas in context, understandable by technology, business, and non-IT personnel.
3. Ability to function effectively in a fast-paced environment, handle multiple efforts simultaneously, prioritize, and meet deadlines.
4. Strong knowledge of Agile methodology, experience with Confluence and Jira.

A minimum of 5 years in technology projects, with a preference for experience in call-centre environments.

Bachelor’s or Master’s degree in Information Technology or Computer Science or equivalent experience.

Richemont offers a comprehensive benefits package, including opportunities for professional development and a collaborative work environment.

Richemont fosters a culture of innovation, collaboration, and excellence. The company values diversity and inclusivity, encouraging employees to bring their unique perspectives to the table. With a focus on continuous improvement and customer satisfaction, Richemont provides a dynamic and supportive workplace.